Business Analyst, Fcso

Job ID: 35572

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 31 Jul 2025

**JOB SUMMARY**
- Demonstrates a dynamic role which can shift between business analysis, functional champion and functional test lead depending on the project requirement for FCSO stakeholders’ engagement.
- Ensures business needs are well understood and delivered.
- Supports/leads project management and change management activities ensuring business readiness.
- Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T)

**Key Responsibilities**
- Lead all activities in terms of defining the scope and impact assessment by engaging and co-ordinating with all required stakeholders.
- Drive solution definition, design discussions and strategic alignment across all stakeholders
- Prepare options analysis, benefit case and propose fit for purpose solutions and drive agreement across diverse set of stakeholders.
- Perform functional impact assessment across processes, systems and solutions.
- Drive process improvement initiatives considering business impact, risk and compliance aspects and operational effectiveness and efficiency metrics.
- Ensure self develops a detailed understanding of FCC policies and procedures.
- Identify dependencies and adjacencies with other key initiatives and work-streams.
- Manage and engage key stakeholders across FCSO, CFCC, Risk, T&I, Regions etc.
- Review existing processes and drive process changes, where applicable
- Liaison with Product Owners and various project stakeholders to assess, document and socialise change impact.
- Responsible towards adhering to the bank’s Change management and delivery standards.

**Strategy**
- Keep abreast of market developments (technologies, best practices, competitor strategies)
- Works with Conduct & Financial Crime Compliance (CFCC), Business/Functions and Financial Crime Solutions Operations (AAA, MI, FCC Region/Country/Segment/Function/Group, SPOT, Data Team, Project implementation team) and Technology teams towards end-to-end analysis, support design, development & implementation. Advises and influences to deliver against FCSO and Bank strategy.
- Support in driving the transformation agenda of FCSO to a client-centric orientation by using agility, human centric design (HCD), new ways of working, agile in a way that drives a habit of improvement.

**Business**
- Active engagement with business stakeholders to capture and document requirements and provide regular updates in terms of functional and process changes.
- Review new business requirements and provide solutions where required.
- Assess and understand risk profiles of products, channels, and clients/non-clients

**Project / Delivery Management**
- Support Product Owner towards managing project scope, change requests and with other project related support activities.
- Manage the relationship with the client and relevant stakeholders.
- Perform risk management to minimize potential risks.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Participate in regular project meetings and forums.
- Lead defect triage meetings and closely work with business users for successful defect resolution and User Acceptance testing.

**Processes**
- Adhere to Change Delivery Standards and related processes
- RAID Management and escalation as appropriate
- Identify, track and manage dependencies across all impacted processes and systems.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
- Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders

**Risk Management**
- Identify project and business risks, escalating to the Project Manager, Programme Manager, Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk.
- Ensure all implementations mitigate risk where possible.
- Support all control checks undertaken under the T&O Operational Risk Framework (ORF)
- Adhere to the required standards of risk management to manage all project related activities.
- Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable.

**Governance**
- Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues.
- Orchestrate/Facilitate decision making processes between senior stakeholders, as required.
- Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits.

**Regulatory & Business Conduct**
- Display exemplary c