L2 Support Engineer

1 week ago

Singapore Applied Value Technologies Full time

**Location**:Singapore - Remote
**Salary**:
**About the Role**:
Applied Value Technologies is seeking **L2 Support Engineers **to help deliver our mission
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About you**:
**We are looking for someone to**:

- Provide training on new and existing features
- Identify trends in issues, investigate the best solution with providers and communicate to appropriate teams
- Help migrate users out of declining services by finding alternative solutions, communicating, and helping users with the migration process
- Monitor, maintain, and look for opportunities to optimize and improve systems both for users and for admins/governance teams
- Provide ongoing documentation in the form of wikis for user base

**We want someone who is**:

- An excellent communicator (verbal and written) and facilitator with exceptional interpersonal skills
- A quick learner who is adaptable and excited to learn new products, processes, concepts, skills, and naturally curious
- Highly motivated with the ability to thrive in a fast-paced and demanding team-oriented environment

**Some stuff you need**:

- _Google Workspace _- primarily Google Drive & Editors (Docs, Sheets, Slides, Sites, Forms, Drawing) and AppScripts, 3rd party add-ons and custom integrations
- _Microsoft Office 365_ - All O365 apps, including PowerAutomate and all 3rd party integrations and custom developments
- Knowledge of technology in general and curiosity to learn
- Fluency in English, both written and verbal required
- Flexibility to work PST hours whenever required

**Other stuff you should have**:

- Associate or technical degree
- SQL knowledge

**A little bit about us**:
**We've got you covered**:
Competitive salary + performance bonus
Unlimited paid leave
12 paid holidays annually
100% employer-paid parental leave up to 16 weeks
Up to S$125 monthly learning & development allowance
Up to S$100 monthly health & wellness stipend
Employee referral bonus program

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