Application Support Specialist, Geospatial Solutions

3 days ago

Singapore Esri Singapore Full time

**About the role**

Want to work on the latest location-aware technology in a fast-paced and engaging environment on projects that make a real difference? Keen to play a vital part in changing the way people work, live, and experience information?

We are looking for a motivated individual who loves understanding and solving challenges with GIS — someone with a proven history of consistently delivering solutions with strong and positive client outcomes.

If you are GIS savvy and motivated to be part of a team that develops solutions for real-world scenarios, this role will allow you to work with a highly skilled and diverse team, using the latest Esri technology, and interact with organisations across a wide range of industries including transportation, public safety, government, utilities, insurance, the natural environment, and retail.

Your responsibilities will include:

- Reporting to the Managed Services Department
- Working in an Application Maintenance environment and adhering to processes and perform Incident, Release, Change Management.
- Updating and preparing manuals, specification, and other technical documentations in relation to the day-to-day operation.
- Monitor and manage bug fixes and service request
- Stake holder for the Change Management Board (CAB)
- Ability to identify and segregating between a service request and change request.
- Providing domain knowledge to the project team on potential Change Request
- Taking over from Project team for any new CR for Day 2 operation
- Build, develop, and grow any business relationships with client’s stakeholders

**About you**
- BSc/BA or Diploma in Computer Science, Information Technology Engineering, Mathematics, GIS, or a related field
- ITIL Certification preferred
- Exemplary communications skills both oral and written; be able to communicate to a wide audience in pressured situations to manage scope and expectations.
- Experience with Esri’s ArcGIS product suite, including ArcGIS Pro / Desktop, ArcGIS Enterprise, ArcGIS Mobile Apps and/or ArcGIS Online and web technologies will be an advantage
- Experience in scripting or developer languages such as JavaScript, REST and Python, or web design experience such as HTML, CSS etc. will be an advantage
- Experience with geospatial datasets and data formats (such as DWG, DGN, BIM, 3D, and others) is desirable will be an advantage
- Extensive experience with Java framework/SDK, front end, or back end development.
- Strong Java development experience with RDMS like oracle or mysql or mongoDB
- Familiarity with architecture styles/APIs (REST, RPC, Api, MVC, hibernate)
- Client/Server scripting framework (Javascript, react.js, angular.js, knockout.js, node.js)
- Excellent troubleshooting and communication skills
- Understanding of browser-specific compatibility issues
- Certification in Java or equivalent
- Understanding and practicing of Agile methodologies will be added advantages

**How to apply**

For more information regarding the role, please contact Eunice Seah, Human Resources, by phone on
(65) 6742 8622
.

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