Ascc Security Systems Supervisor

**Summary of the Role** **Roles and Responsibilities**: Relationship Management: - Report directly to the ASCC Manager and work in a team of other Supervisors and Specialists. - Collaborate with the APAC Global Security team’s Regional Security Heads and other key business partners. - Serve as a liaison between APAC Security and Security Design and Engineering Technology teams to articulate functional requirements for technical deployments in service of the operations needs - Coordinate and manage relationships with security system vendors Security Software Systems Management: - Assist with the technical oversight of the installation, maintenance, and operation of physical security systems including access control systems, intrusion detection systems, and other electronic security systems. - Collaborate with IT and facilities teams to integrate security systems with other business systems and infrastructure. - Monitor and manage security system performance. Troubleshooting and dealing with any problems arising with the Security Systems hardware or software, escalating such issues to the approved contracted companies if required. - Responding to issues identified by the APAC Security Staff and stakeholders in other locations including alarms, reported camera faults, etc., for the APAC region. - Managing projects such as new country site set up and integration of existing offices systems. - Maintains reports regarding system downtime, plans for preventative maintenance, and disaster recovery. - Monitors the performance of servers and ensures that they are running smoothly; this includes checking system logs, monitoring resource usage, and addressing any issues that arise. Badging and Credentialing: - Create, issue, and manage employee and contractor badges and credentials, ensuring proper access levels are assigned based on roles and responsibilities. - Conduct regular audits of badging and credentialing systems to ensure compliance with security policies. CCTV System Oversight: - Manage and maintain CCTV systems, ensuring all cameras are functioning correctly and footage is being recorded and stored as required. - Conduct regular audits and inspections of CCTV systems to ensure compliance with internal policies and coordinate any repairs or maintenance issues to contracted security vendors. Database Management: - Manage security-related databases, ensuring data accuracy and integrity. - Generate and analyze security reports, and provide insights and recommendations. - Provide key performance metrics regarding risk management, service maturity, and service level agreements. Incident Response and Investigation: - Assist in responding to security incidents and emergencies. - Conduct investigations into security breaches and incidents, documenting findings and recommending corrective actions. **Basic Qualifications** - Bachelor’s degree in Information Technology, Security Management, or a related field preferred. - Strong technical knowledge of security systems, including access control, CCTV, and intrusion detection systems. - 5+ years of experience in a security function through corporate environments. A minimum of 4 years’ experience at an Analyst/Sr Analyst level with responsibility for security systems. - Substantive technical experience with enterprise-grade global security systems such as access control, intrusion detection, video management, radio over IP, mass notification systems, etc. - Experience managing projects, budget input, and project updates. - Proficient with Microsoft Office and knowledge of IT infrastructure lifecycle management. - Knowledge and experience with ticketing and project management systems. - Excellent problem-solving skills and the ability to troubleshoot technical issues. - Strong attention to detail and the ability to manage multiple tasks simultaneously. - Effective communication skills, both written and verbal. - Ability to work independently and as part of a team. - Master’s degree is preferred or equivalent work experience is considered - Knowledge of regulatory requirements related to physical security and data protection. - Knowledge of MS Project, Microsoft SQL Server Reporting Services, Concur, and/or Big Fix. - Certification for Lenel, Genetec etc **_If you're interested in the above "Security Systems Supervisor" role, click on the 'Apply' function now_