Avp - Application Support Senior Analyst (Prime/equities Services) - Hybrid

2 weeks ago

Singapore Citigroup Full time

**About the team**:
**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or junior analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

Qualifications:

- 5-8 years’ experience in Application support role for Prime or Equities businesses.
- Experience with Linux/Unix, SQL is a must
- Good Knowledge of scripting in Linux and Python.
- Experience in messaging Technologies like Solace, Tibco, MQ or Kafka will be preferred.
- Experience in using batch scheduling tools like Autosys and monitoring tool like ITRS Geneos will be preferred.
- Practical problem solving and strategic thinking skills
- Demonstrated interpersonal skills and relationship building skills.
- Service oriented attitude and ability to work in a fast-paced environment.

**Education**:

- Bachelor’s/University degree or equivalent experience

LI-HybridJob Family Group:
Technology
- **Job Family**:
Applications Support
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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