Avp - Applications Support Senior Analyst (Credit Risk) - Hybrid

**About the Team**:
The Data Solutions organization aims to support Citi on its journey to adopt a data driven culture by delivering innovative technology solutions and simplifying access to quality data and business intelligence.

**About the Role**:
**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree or equivalent experience

**Skills**:
**Application Support Experience**:

- 3-5 years of strong Application production support experience in the financial industry
- Experience using call/ticketing software

**Linux**
- 2 - 3 years of experience

**Database**
- Good SQL experience in any of the RDBMS.

**Scheduler**
- Autosys / CONTROL-M or other schedulers will be of added advantage.

**Programming Languages**
- UNIX shell scripting, Python / PERL will be of added advantage.

**Microsoft**
- Strong knowledge of Microsoft based operating systems
- Experience using/troubleshooting Office with emphasis on Word, Excel.

**Additional Skills (preferable)**

**Other Applications**
- Knowledge / working experience of ITRS Active Console/other monitoring tools
- Knowledge / working experience of Autosys/scheduler.

LI-Hybrid**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
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