Customer Service Officer

17 hours ago


Clementi, Singapore CrimsonLogic Full time

**Job Purpose**

**Job Responsibilities & Duties**
- Follow-up on all escalated incident
- Logged all calls reported into the case management system
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
- Generates management reports
- Provides assistance and guidance to junior colleagues
- Perform other duties as assigned

**Minimum Education/Qualifications**
- Diploma in IT or Business or related discipline

**Minimum Years/Type of Experience**
- Minimum 1 year of call center experience

**Job Types**: Full-time, Permanent

**Salary**: $2,300.00 - $3,200.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Virtual interviews due to Covid-19.

**Experience**:

- Customer service: 1 year (preferred)



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