Customer Service Officer
21 hours ago
Assisting customers to troubleshoot the suspected fault through carefully designed questions
- Identifying the issue encountered by the customer and opening the relevant support ticket in system
- Determine the solution based on the issue and details provided by customer
- Planning and tasking of maintenance support teams to align with client’s schedule
- Coordinate with maintenance support team to resolve clients’ concern
- Monitor and follow-up on all outstanding support tickets till closure
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Handling customer complaints or feedback
- Preparation of reports
- Identify and suggest possible improvements on existing processes
**Requirements**:
- At least 1 year of experience in call-centre and customer service environment
- Able to converse in English fluently
- Must be able to perform rotating shift duties, including weekends and public holidays
- Customer service oriented, positive attitude and team player
- Comfortable with 12-hours rotating shift
- Working Location - Certis Commonwealth Office
**Job Types**: Full-time, Permanent
**Salary**: $2,000.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Day shift
- Holidays
- Late shift
- Night shift
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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