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Customer Success Manager, Saas

2 weeks ago

Singapore TERRASCOPE PTE. LTD. Full time

**Join us on a mission to save the planet
Reversing the impact of climate change is one of the world’s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach Net-Zero, require business-level action.

But despite the growing momentum and ambition from companies around the world to set Net-Zero goals, there are significant challenges to delivering on these ambitions. Business leaders don’t really know how they will get there. And the very first step, of getting emissions measurement right, is hard.

Terrascope is a smart carbon management and accounting platform that empowers corporations to decarbonise their operations, portfolios and supply chains in a trusted, confident, and secure manner.

We are on a journey to build digital tools and analytics, datasets and algorithms, and an ecosystem of technical expertise and partnerships needed for companies to optimise their climate strategy.

Terrascope is backed by one of the world’s largest food and agri companies and global leader in climate action and sustainability. With their significant strategic advantage and secure funding, the venture is uniquely positioned to drive profit with purpose; driving decarbonisation in supply chains while generating outsized financial returns.

**Why work with us**:

- Tackle the greatest challenge of our generation and make a real difference in the world
- Build a startup from scratch in an exciting, meaningful and game-changing space
- Work with cutting edge technologies in hybrid SaaS, big data and data science
- Enjoy the upside of working in an early stage startup environment backed by the financial security and strategic advantage of a corporate context
- Sustainable and flexible working culture with support for remote models
- Competitive compensation and benefits (including base, bonus, insurance and more)
- Visa and relocation support for a smooth transition to work and live in Singapore

**Pioneering our Customer Success team, you will have the opportunity to build the practice from ground-up and ultimately guide our customers towards achieving their sustainability goals.**

**In this role, you will**:

- Drive successful adoption and onboarding of Terrascope platform, leading to project success, retention and renewal
- Own post-sales lifecycle of our customers and act as their trusted partner to identify areas for continuous product development
- Engage, build and foster relationships with our customers, ensuring they receive consistent and top-notch customer experience
- Improve adoption of Terrascope product through coaching and education
- Ensure customers derive maximum value from using Terrascope platform and present the ROI to customers and executive teams
- Partner with customers to understand their current and future business goals and challenges and translate that into product strategies
- Proactively develop and execute on strategic account strategy to drive customer retention and expansion
- Be involved in commercial discussions with customers including pricing, up-selling, cross-selling
- Ensure successful closure of identified opportunities by working closely with our commercial, product and marketing teams
- Be the voice of our customers and champion their product needs
- Seek to build a scalable customer success team by constantly refining the processes and operations

**What we are looking for**:

- 6+ years of experience in a customer success or account management role within enterprise SaaS industry
- Sound business acumen with proven results in retention, adoption, and expansion of enterprise accounts
- Commercial awareness with sound negotiation skills to advance partnerships that bring mutual value and drive positive impact
- Superior customer facing skills and ability to establish executive level relationships
- Proficiency in leading meetings and delivering presentations
- Expert in engaging users and providing coaching in-person, over the phone or video
- Ideally, prior experience in climate or sustainability related industry or a real passion to drive climate change