Customer Success

1 day ago

Singapore Fairview International School Full time

Customer Success & Project Management Specialist

Customer Success and Project Management Specialist

KeyReply is seeking a proactive Customer Success and Project Management (CSPM) Specialist to manage client relationships, ensure successful project delivery, and drive ongoing client success. If you have a background in healthcare or customer-based SaaS, along with strong project management and communication skills, this role is for you.

Key Responsibilities:

  • Commercial Growth: Manage client projects from initiation to completion, ensuring that deliverables align with project plans. Actively seek opportunities for upselling and cross-selling our solutions to drive client growth.
  • Customer Success: Maintain strong relationships with clients through regular check-ins, ensuring they are satisfied with project progress and outcomes. Gather feedback through surveys and business review sessions, ensuring client concerns are addressed proactively.
  • Product Implementation and Process Improvements: Ensure high-quality training and chatbot setup tailored to client needs. Guide clients in designing user-friendly chatbot conversations and ensure seamless implementation of our AI solutions.
  • Team Development: Contribute to the growth and knowledge of the team by sharing best practices, learning from new product features, and leading internal training sessions. Demonstrate a commitment to professional development by participating in industry-relevant courses and trainings.

Skills and Qualities that We Are Looking For:

  • Adaptability & Problem-Solving: Quickly adjust to new situations and challenges, bringing creative thinking and resourcefulness to find effective solutions.
  • Initiative & Drive: Take ownership of your tasks, act with urgency, and are motivated to push projects forward independently while delivering results on time.
  • Client-Centric Mindset: Understand client needs deeply and prioritize their success. Skilled at maintaining strong relationships and identifying areas to deliver additional value.
  • Organizational Excellence: Strong organizational skills and attention to detail, ensuring smooth project execution and handling multiple priorities with ease.
  • Industry Expertise: Stay up to date with trends in SaaS and healthcare, bringing informed insights to guide project decisions and client interactions.
  • Healthcare & SaaS Knowledge: Experience in either or both of these industries, providing a solid foundation for understanding client needs.
  • Project & Stakeholder Management: Proven history of successfully managing projects from start to finish, coordinating with both internal teams and clients.
  • Client Relationship Building: Demonstrated ability to cultivate long-lasting client relationships, ensuring satisfaction, driving renewals, and identifying opportunities for expanded services.

If you’re excited about driving client success and managing impactful projects, we’d love to hear from you

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