Incident and Problem Management Manager

6 days ago

Changi, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**: - Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue. - Provide tactical and strategic recommendations based on ITSM key performance measures. - Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders. - Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery. - Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. **Incident Management**: - Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure. - Manage incident recovery from cradle-to-grave ensuring that tickets are created, well documented, updated appropriately and users are informed of the progress throughout the lifecycle. - Ensure that incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with mínimal impact to customer / business service. - Ensure documented processes are followed and Incident Communications are accurate, sent out in a timely, effective and efficient manner meeting SLA commitment. - Managing/Hosting incident recovery bridge lines as appropriate for high priority and major incidents - Conduct continuous process improvement for the Incident Management Life Cycle and Incident Postmortem process. - Oversee enhancement recommendations for the Incident Management system / process. - Develop and provide operational metrics for all incidents and problems including backlog, Mean Time to Repair, aging, status, root cause. - Provides input to Problem Management for the analysis of Incident data and identification of trends. **Problem Management**: - Institutionalize ITIL best practices in the area of Problem Management, resulting in consistent execution of Root Cause Analysis, Corrective Actions - Provide reporting of metrics for Problem Management process, showing areas of accomplishment, opportunities for continual improvement - Participate in the problem management process to get to root cause of technology problems and to improve availability of systems. - Analyze the cause of the reoccurring incidents by following the problem management methodologies. - Analyze data in the ticketing system periodically and identify possible chronic incidents that should be considered for problem management. - Perform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem resolution. - Interface with the incident management function to ensure post incident problems are quickly and readily identified and actioned, and incident root cause where it is change related is appropriately identified, reported and systemic issues actioned. - Manage root cause analysis between cross functional technical and business teams. - Provide key input into Service Operations’ strategy and be responsible for identification and implementation of continuous improvement opportunities.

  • Incident Response Analyst

    23 hours ago

    Changi, East Region, Singapore PERSOL APAC Full time $60,000 - $80,000 per year

    As Incident Response Analyst , you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong technical awareness, clear...

  • Site IT Manager

    2 weeks ago

    Changi, Singapore Linxens Full time

    The evolution of technology across the security and identity markets is both deep and never-ending. This is why Linxens ceaselessly invents new technical solutions and has a continuous-improvement program in place at all levels of the company. Working for Linxens means having the chance to be a part of this innovation! At Linxens, our employees’ know-how...

  • Property Executive

    3 days ago

    Changi, Singapore Xiaohong Property Management Pte Ltd Full time $40,000 - $80,000 per year

    Roles & ResponsibilitiesYou will support the Operations Manager in managing effective operations and maintenance of our retail mall.Responsibilities:Manage and attend to all feedback and service requests in a timely manner.Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum levelAssist Operation Manager in...

  • FM Engineering Ops Manager

    1 week ago

    Changi, Singapore GWS Enterprise Singapore Full time $80,000 - $120,000 per year

    About the Role:As a CBRE Engineering Ops Manager, you will manage a team responsible for implementing, coordinating, and managing all mechanical and electrical operations for a facility, campus, or portfolio of buildings. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive...

  • Assistant Manager

    22 hours ago

    Changi, Singapore Xiaohong Property Management Pte Ltd Full time $80,000 - $120,000 per year

    Job Responsibilities:Set up process for day-to-day marketing operationFormulate marketing strategies and implement campaigns and events to drive higher traffic and increase tenant sales, including post campaigns reviewPlan and gather tenants' participation for joint collaborations eventLiaise with advertising agencies, contractors, event companies to assist...

  • Resident Manager

    1 week ago

    Changi, Singapore PRIMECH A & P PTE. Ltd Full time

    Description We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore’s world-class airport...

  • Resident Manager

    1 week ago

    Changi, Singapore PRIMECH A & P PTE. LTD. Full time

    We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore's world-class airport running at its...

  • Senior Executive

    2 weeks ago

    Changi, Singapore SATS Full time

    **About us** About SATS - Feed and Connect Communities** SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and...

  • Assistant Manager

    2 weeks ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $90,000 - $120,000 per year

    Company description: Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG...

  • Senior Executive/ Assistant Manager, Safety

    1 week ago

    Changi, Singapore SATS Full time

    **About us** SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities...