Customer Service Representative

**Challenge Yourself and Impact the Future**:
MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

- Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
- Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
- Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
- Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
- Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

**Who are we looking for?**:
We are seeking a responsible individual to assume the position of CSR tasked with following up the sales order and coordinate the issues with the sales team.

In addition, focus on continuous improvement, responsiveness and customer satisfaction underpinning our contributions to the Company’s success and long-term growth

**What will you be doing?**:

- Confirming orders for shipment preparation
- Initiating shipping bookings with appointed forwarders
- Liaising with Operation team on date/time cargoes are needed to be collected.
- Preparing shipping documents to local transporter/forwarders/ courier service providers for deliveries/cargo pick up
- Alerting operation team if/when shipments are delayed (Especially when cargo needs to be stored in cold room environment)
- Providing customers with all necessary shipping documents (Tax Invoice, AWB or BL, COAs etc)
- Contact point for shipping complaints (Missing cargo, held at customs, damaged in transit etc)
- Consolidating needed info to relevant Dept (or Service Proviider) to investigate the case when necessary.

**Who are You?**:

- Two to three years related experience and/or training; or equivalent combination of education and experience
- Ability to cope with fast-paced environment, working cross-functionally with other teammates.

**What competencies will you need?**:

- Strong user of JDE System
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to deal with problems involving several concrete variables in standardized situations

**We are Offering...**:
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

**Equal Opportunity Employer**:
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