Ms Operations Specialist

2 weeks ago

Singapore OPENSOURCE PTE. LTD. Full time

Job DescriptionThe role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within NTT clients. They are also responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery. Key Role and Responsibilities: Manage, configure and upgrade a wide variety of security technologies such as Imperva WAF, Bluecoat Proxy, Nessus TenableRespond to managed security technologies fault alerts and/or customer escalationTroubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issuesPerform incident/problem escalation within SLA to internal technical teams or external product vendorPrepare and submit Incident Reports on high severity incidentsRespond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.Perform regular configuration backups on managed security productsPlan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.Create and update technical documentations on managed security technologiesGenerate monthly reports according to service scope requirementsAdhere to organization and project security policies, procedures and security best practicesKnowledge, skills and attributes: Display strong orientation towards ensuring client satisfaction and service deliveryReliable and are able to produce a high quality of workExcellent verbal and written communication skills and are able to engage across all levels in the businessAbility to effectively manage work processes and proactively manage situation to achieve the desired outcomesGood people management and leadership skillsvProven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Ability to quickly become proficient in client processes and related systems Demonstrated strong ability to analyze, design and improve business processes Academic Qualifications and Certifications: Bachelor’s degree or equivalent in a related fieldITIL qualification and other technical certifications preferredImperva, bluecoat platform certifications preferredExperience required: 6+ years of overall IT experience with preference being in Cybersecurity;Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed services.

Not Specified

  • Ms Operations Specialist

    3 days ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within NTT clients. They are also responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery. **Key Role and...

  • Recruitment Specialist

    5 days ago

    Singapore Manufacturing & Operations Full time

    Job Description **Work Environment**: The work environment is primarily an office setting. The position may involve occasional travel for recruitment events, job fairs, or meetings with recruitment agencies and educational institutions. **Authority**: **Offer Negotiation**: The Recruitment Specialist is authorized to negotiate job offers, including salary...

  • Operations Specialist

    3 days ago

    Singapore ST-AIRPORT SERVICES PTE LTD Full time

    **Job Description The Operations Specialist coordinates day-to-day operations. His/her tasks include: - Working with Ops Control to schedule staff to perform required operations according to plans. - Responsible for the performance of the staff under their charge - Supervising his team in operating a variety of aviation support equipment and vehicles for...

  • Marketing Operations Specialist

    1 week ago

    Singapore Crypto.com Full time

    **About the role**: We are looking for a highly passionate, independent Marketing Operations Specialist to scale our global marketing efforts. As a Marketing Operations Specialist, you will take a crucial role in creating and improving processes, analyzing data to support marketing strategies and campaigns, and collaborating with multiple internal/external...

  • Ms Engineer

    2 days ago

    Central Singapore NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Financial Operation Specialist

    2 weeks ago

    Singapore Cognizant Full time

    The Operations Specialist will be employed by company and will work with the Sydney Operations Manager to handle coverage of Asia Pac responsibilities which will include monitoring failing and unmatched trades in high-risk Asian markets, ensuring broker execution trade matching via Omgeo product CTM and maintaining custodian settlement instructions via Omgeo...

  • Financial Operation Specialist

    2 weeks ago

    Singapore Cognizant Full time

    The Operations Specialist will be employed by company and will work with the Sydney Operations Manager to handle coverage of Asia Pac responsibilities which will include monitoring failing and unmatched trades in high-risk Asian markets, ensuring broker execution trade matching via Omgeo product CTM and maintaining custodian settlement instructions via Omgeo...

  • Operation Executive

    5 days ago

    Singapore DOMESTIC MAID SPECIALIST Full time

    **Responsibilities**: - Provide full range support on day-to-day operations including clerical and administrative support and assisting sales activities - Manage and follow up daily orders - Work with related teams on customer service/aftersales service related issues in a timely and professional manner - Ensure all company policies/procedures in store are...

  • Senior Claims Adjuster

    6 days ago

    Singapore MS Amlin Full time

    MS AMLIN - Senior Claims Adjuster **Position**: Senior Claims Adjuster **Job Holder***: **Division***: **Department***: Asia Claims **Reports To***: **Head of Reinsurance Claims** **Approved By***: **Location***: **Singapore** **Date***: **Purpose** **This role is to assess, handle, negotiate, adjust and settle claims ensuring successful resolution to...

  • IT Service Desk Specialist Graduate

    2 weeks ago

    Singapore TikTok Full time

    IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)Join to apply for the IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)role at TikTok IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)Join to apply for the IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)role at TikTok Get AI-powered advice...