Senior Claims Adjuster

MS AMLIN -
Senior Claims Adjuster

**Position**:
Senior Claims Adjuster

**Job Holder***:
**Division***:
**Department***:
Asia Claims

**Reports To***:
**Head of Reinsurance Claims**

**Approved By***:
**Location***:
**Singapore**

**Date***:
**Purpose**

**This role is to assess, handle, negotiate, adjust and settle claims ensuring successful resolution to these when MS Amlin is a Lead/Agreement party. The role also involves offering advice to other adjusters within the team, and if required the Adjuster will deputise for Adjuster(s), the Assistant Claims Manager(s) and/or Head of Reinsurance Claims in their absence.**

**At least 5 to 7 years Reinsurance Claims experience, preferably in CAT & Risk Excess of Loss, Stop Loss and Proportional Treaty Claims. Must also be willing to learn and run with other classes of claims as Marine (Hull, Cargo & Liability) and Property and Casualty.**
**We want a Team player who will fit into our team and pace of work.**

**Dimensions**
- **Have an eye for accuracy and detail**:

- **Be able to work at a fast pace, take pressure in their stride and effectively prioritise**:

- **Be organised and efficient in thinking**:

- **Be willing to take on any new challenges, learn and be flexible in approach and thinking**:

- **Have a positive attitude and outlook to work and colleagues
**3. Key Result Areas **.**
***
**Claims Adjusting**

**To adjust own portfolio of claims within Specialty Risk business unit in accordance with agreed authority limits and in line with MS Amlin claims procedures.**:

- **To ensure that all claims are adjusted in accordance with the appropriate Lloyd’s claims scheme(s).**:

- **To ensure that claims presented, either by way of paper or electronic submission, are handled promptly, efficiently and within agreed service levels.**:

- **To manage and adjust simple/complex claims through to resolution in accordance with QA requirements with special attention to detail and accuracy at all times.**:

- **To appoint and monitor the use of claims service providers in accordance with the Group policy. In addition to supply input into the procurement of service provider networks, including feedback as to provider service quality.**:

- **To manage providers and develop strategy for claim resolution **.**:

- **Liaise with brokers, co-insurers, reinsures and Xchanging on claims related issues, including the coordination of claims management with the following market and Xchanging Claims Services.**:

- **To be responsible for the maintenance and usage of the Workflow system and to ensure that the claim records are accurate and up to date, in accordance with claims procedures. When required provide input into future development and enhancements of the system.**:

- **Work in conjunction with Claims Adjusters / Technicians, Assistant Claims Managers, Claims Managers and representatives of the Underwriting teams to ensure smooth operation of business and effective communication is in place through all areas of the business.**:

- **Dispute Resolution **- **To represent MS Amlin and the market at mediations, arbitrations and settlement negotiation, individually or in conjunction with MS Amlin staff and or other appointed representatives.**:

- **To ensure that all avenues for recovery or subrogation are investigated evaluated and pursued during the lifespan of the claim.
***

**Internal Liaisons
***

**To maintain and develop relationships with other areas within the Group, including the following**:

- **Management**:

- **Operations**:

- **Underwriters**:

- **Group Legal**:

- **Claims Teams**:

- **Reinsurance Recoveries Team**:

- **Finance
**To assist on any internal working group or committee as required by MS Amlin.**
***
**External Liaisons**
***
**To maintain and develop relationships with key third parties including the following;**
- **Brokers**:

- **Surveyors**:

- **Adjusters / Assessors**:

- **Lawyers**:

- **Clients**:

- **Xchanging Claims Services**:

- **Co-insurers/Reinsurers.**
**To meet regularly with brokers and service providers where required to discuss existing claims or contract developments.**

**To either conduct or accompany senior members of staff in carrying out client visits to discuss claim developments, conduct reviews, discuss current claims trends and issues and maintain or develop relationships.**

**4. The Operating Environment and Context of the Job**

**MS Amlin is one of the major leaders of business in the Lloyd’s market. The underwriters and claims personnel operate in a highly regulated business that monitors the business they write, the manner is which it is written and the control environment. Internal controls and procedures are in place to ensure that MS Amlin’s underwriting and claims management conforms to Lloyd’s licences and national and international regulations and that the client’s interests are protected by ensuring that financial and operating risk is identified and controlled.**

**The role of