Patient Care Executive

Be A Part of Singapore’s Most Innovative and Progressive Therapy Center

**POSITION TITLE: PATIENT CARE EXECUTIVE**

**EMPLOYMENT TYPE: PART-TIME/ FULL-TIME POSITION**

**WE’RE HIRING: PATIENT CARE EXECUTIVE**

Are you a natural communicator who loves helping people make confident decisions?
Do you have a passion for sales _with a purpose _?

Join **WINGS THERAPY AND LEARNING CENTER (WINGS)**- Singapore’s first and only intensive therapy center - as a **Patient Care + Marketing Executive**
- This is more than an admin role. You’ll be the _**_key driver of growth and engagement _**_— guiding families through their journey, converting enquiries into committed clients, and championing WINGS’ transformative therapy programs.**KEY RESPONSIBILITIES**

**1. Delivering a Great Patient Experience**:

- Convert inquiries into booked consultations by assessing needs, making tailored programme recommendations, and confidently guiding families through the intake and registration process.
- Book consultations and therapy sessions in a timely manner to support revenue goals and minimise scheduling gaps.
- Clearly communicate fees, packages, and patient policies, preserving the value of our services.
- Maintain professional, responsive communication with families—even outside standard business hours when needed.
- Ensure accurate documentation: complete and track intake forms, progress reports, and all patient records.
- Manage ongoing client engagement in the Patient Management System and actively follow up to reduce drop-offs and maximise conversions.
- Support and coordinate feedback collection to continuously improve service delivery.
- Interact professionally with all clients and uphold the integrity of the WINGS Team.
- Coordinate with third-party vendors as needed to support patient care and operational needs.

**2. Ensuring a Great Environment for Our Patients**:

- Ensure the centre remains clean, organised, and secure at all times.
- Oversee the maintenance and timely servicing of therapy equipment in collaboration with the therapy team.
- Monitor and replenish pantry supplies, stationery, and therapy-related inventory.
- Manage mail, postage, courier services, and other administrative logistics.
- Support ad-hoc administrative tasks to ensure the smooth running of the centre.

**3. Marketing & Outreach**
- Support targeted marketing campaigns that drive enquiries and boost visibility of new programs.
- Assist with content creation for WhatsApp, social media, and newsletters.
- Help organise and participate in WINGS events, if and when necessary.
- Monitor engagement and suggest strategies to improve reach and conversion.
- Collaborate with the internal team to ensure messaging is consistent and compelling.

**WHAT YOU NEED TO HAVE**
- O /N /A Levels, ITE, Diploma, or relevant work experience in sales, customer service, education, marketing, or healthcare.
- A passion for people and purpose—with strong communication and relationship-building skills.
- Comfortable using WhatsApp, Canva, basic marketing tools, and Patient Management System (training provided).
- Highly organised, self-motivated, and able to manage multiple client relationships.
- Experience working with families or children with special needs is a plus, but not essential.

**WHAT YOU WILL RECEIVE**
- Competitive base salary + performance-based incentives.
- Growth opportunities across sales, marketing, and patient care.
- The chance to work in a mission-driven, energetic environment that makes a difference in many children's lives.
- Supportive team culture with professional training and mentorship.

**TO APPLY**ABOUT WINGS THERAPY AND LEARNING CENTER**

**ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)**

Founded in 2017, WINGS is Singapore’s first intensive therapy centre to offer transformative therapies such as Paediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Dynamic Movement Intervention(DMI), Intensive Gait Training with LiteGait, Robotic Gait Training with Trexo Robotics, Task Specific Electrical Stimulation (TASES), Vibration Therapy with Galileo, Autism Fitness and Sports for The Special Child. WINGS also provides seating assessments, equipment consultations and dynamic orthotic solutions such TheraTogs and Dynamic Movement Orthoses®.

For more information, please visit