Customer Service Executive

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Job Responsibilities

Customer Service
- Order processing (Direct Purchase ,Sample, Placement (ONCA), Replacement/Consignment Billing, Service Billing)
- 1st level of monitoring to ensure correct information are available before billing
- Contract /blanket PO tracker to ensure bill with correct contract. Monitoring contract balance/Qty
- Acknowledge PO from Ariba/ST Healthcare/Tender Boards
- AP direct
- Upload consignment invoice after billing (Eg: SGH, NUH )
- Quotations - collate and e-file quotations from Sales
- E-Filing - invoices, Pos
- Coordination with 3PL on deliveries
- Arrange with 3PL and customers for Return & Exchange of stock when required (eg. Product recall, expired items, wrong items..etc)
- Expired Consigned Stock collection coordination
- Perform Consignment missing transaction in system
- Fixed Asset Delivery Coordination - liaise with Sales, Finance & Com Ops
- Equipment/ floater delivery & collection
- Follow up with MLS on signed invoices upon request from customers/Sales
- Answering of Calls (Customers, Sales, 3PL)

Others
- Perform any other tasks and key projects assigned
- Continuous improvement: Process, System and People
- Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives
- Ensures process executions are in compliance with BD’s Policy & other regulatory requirements e.g. GDPMDS

Our Requirements
- Diploma in Business / Logistics is preferred.
- Minimum 2 years of customer service / operations experience. Fresh graduates are welcome to apply.
- Knowledge of SAP preferred.
- Strong customer orientation, able to work independently and in a team.
- Sense of urgency, strong organization, follow-up and documentation skills.
- Self-initiated, able to multi-task and work in a fast-paced environment.
- Excellent interpersonal and communication skills.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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**Required Skills**:
Optional Skills


Primary Work Location

SGP The Strategy

Additional Locations

Work Shift