Field Service Coordinator

5 days ago

Queenstown, Singapore KVH Industries, Inc. Full time

Overview:
**Responsibilities**:

- Coordination of equipment installations:

- Work with Customer and KVH’s professional services team to identify:
Equipment list to be installed

Installation scope of work

KVH service partner who will perform on board work

Measures to assure installation quality
- Communicate installation plan to ship owner or management company
- Assure equipment is sent to installation prior to the commencement of work
- Act as escalation point for any problems encountered during an installation
- Secure post install documentation and file as appropriate
- Route information required to invoice customer and pay service partner
- On Board Equipment Repair:

- Vessels requiring service will be identified by KVH’s technical support team
- Assure replacement parts are sent to the port where service will be provided
- Contract with local service partner for required installation work
- Assure service records are updated to reflect repair event
- Determine whether service event is covered by warranty and invoice customer as appropriate
- Route information required to pay KVH service partner for work performed
- Service partner training administration:

- Help coordinate service partner training events when scheduled
- Process participant training certificates
- Update training records in a database

Qualifications:

- Minimum of an upper secondary or relevant vocationally oriented degree.
- Fluent in English, both written and verbal, for working with customers internationally
- Chinese languages skills are a plus
- Customer Relationship Management System - Sales Force**:

- Microsoft Office Suite
- Service minded with excellent communications skills
- Organized, persistent, and with the ability to have several projects running at the same time
- Ability to work autonomously and with a problem solving attitude
- Capability to successfully work through foreign language and cultural issues when they occur

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