Front Office Assistant
20 hours ago
Front Office Assistant manages key areas of the department. A Front Office Assistant is also a core member of the team who manages, assists to oversee sections during the absence of seniors and also guides the Front Office Assistant on guest reservations and handling of arriving guests.
**Responsibilities & Duties**
Operations
- To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- To welcome and bid farewell to all VIP guests
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
- Attend to guests’ requests and thoroughly investigate guest complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Lead the Reception team in relation to KPI achievement, upselling targets.
- Assist DM with regard to complaint handling.
- In Charge of rostering of reception and club staff.
Guest Service
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
- To lead as a role model in terms of service and ruminate scores.
**Salary**: $1,600.00 - $2,200.00 per month
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Education**:
- GCE 'O' Level or GCE 'N' Level (preferred)
Work Location: One location
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