Customer Service Officer, Contact Centre
5 days ago
As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference
To join us as a Customer Service Officer (Contact Centre), you should:
- Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage
- Have at least 2 years of experience in customer service, preferably in a contact centre
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
- Be result-oriented and enjoy seeing tangible results of your hard work
Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, with rotating shifts between 8:30am to 6:30pm.
LI-INwithYou
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