Customer Service Officer

6 days ago


Singapore Parkway Pantai Full time

To provide prompt engagement of professional medical services to fulfill the needs of our patients. **Key accountabilities**: 2. Make outbound calls to customers/ patients to finalize and close enquiries including proposal appropriate services and specialist 3. Make accurate data entry to the CRM and maintain proper document records and be well-organized at all times 4. Co-ordinate with other teams, such as IPS, EHS, Marketing on follow up/escalated cases/admin matters 5. To provide administrative support in checking of medical reports and report compilation 6. To handle and direct calls/faxes to the department/patient room 7. To assist in contacting doctors upon request 8. Handling of emergency codes 9. Any other duties assigned by the supervisor **Qualifications & Experience**: 1. Preferably with > 2 years of customer service/call centre/nursing experience 2. Relevant working experience in healthcare industry is a plus 3. Bilingual and knowledge of various dialects or foreign language will be an asset (English, Mandarin or/and Bahasa Malaysia/Indonesia) 4. Good telephone etiquette 5. Patience and compassionate towards callers 6. Must be a team player 7. Able to work independently, pleasant and helpful 8. Highly organized and efficient with the ability to multi-task and work in a fast-paced and result driven environment 9. Computer literacy is a must



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