Senior Manager, Total Rewards

Zendesk is looking for an outstanding individual to join our People and Places team as a Total Rewards Senior Manager (APAC) to elevate the function as the business continues to grow and scale. This position will play an instrumental role in strategy design, program management and delivery.

Besides being the Total Rewards Partner for our Pacific markets, you will also collaborate with different teams in the design and execution of our strategy, and managing programs. Additionally, this role will also lead our team in strategy execution and supervise the delivery of programs within the APAC region.

You will be part of leading an exciting transformation projects and initiatives, with a focus on Compensation programs and is an excellent opportunity for a highly-skilled professional with a drive to deliver effective and impactful programs/solutions

What You Get To Do:

- Design and own the rewards strategy for Pacific markets
- Lead the APAC team on strategy execution; which includes but not limited to priorities and resource planning, leading all aspects of program delivery, mentoring and bringing the team to the next level
- Partner with collaborators within the People & Places team and Managers; providing consultation on programs, driving fair decisions and outcomes
- Lead change management for Compensation program changes and annual activities such as the Annual Rewards Cycle, providing inputs, leading Manager enablement sessions, partnering with cross-functional team members
- Manage benefits program renewals with full responsibility for review, design changes and implementation including communications
- Coordinate the ongoing delivery of Benefits programs by different teams, including vendors - ongoing service delivery, escalations management, service failure recovery
- Collaborate with the operations team in process design, process changes, identification of existing programs and any process improvement opportunities.

What You Bring To The Role:
You should be solutions focused, enjoy problem solving and be able to lead a team in navigating and making an impact. Outstanding partnership and interpersonal skills are important to optimally collaborate across different functional teams in a highly multifaceted and matrix environment.
- At least 10 years of broad working experience in compensation and benefits
- Ability to cut through complexities, contextualize nuances, diagnose root causes and implement effective solutions and fixes
- Experience in leading and mentoring small teams
- Strong stakeholder management experience
- Program management experience and strong planning skills
- Ability to perform under pressure and in a fast-paced environment
- High proficiency with Microsoft Excel and/or Google Sheets. Workday experience is a plus.

Culture and Perks

At Zendesk, we approach work with calm, focus, a sense of humour whilst keeping sane working hours. We also have a culture where ideas come from the bottom up

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