Centre Manager

**About Us**:
Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide.In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

**1) Ensure quality performance, operational efficiency and compliance through continuous improvements**:

- Ensure team properly monitor client's health/physical/mental well-being:

- Conduct visual check & take/monitor vital signs - Escalate to senior care staff of any irregularity- Administer medications following SOP
- Act on clients' irregular conditions, report to sup & caregiver if necessary, record in communication notes, submit incident report where required
- Identify changes in seniors' well-being, behaviours, report to caregivers, plan and monitor Individualised Care Plan (ICP)
- Ensure team provide well-planned & well-executed meals, exercises and activities:

- Ensure staff perform the following:
- Transport escort
- Serve meals with sufficient #staff serving meals and others still attentive to the seniors and their needs
- Plan and lead / support exercises and activities
- Ensure team care for clients’ safety**:

- Ensure staff assist clients in: Toileting, Mobility, Transfer safety (Staff are trained by attending course or on-the job trained to do this)
- Ensure team maintain cleanliness / hygiene & Timely Issue Resolution:
- Ensure cleanliness at all times and carry out any necessary cleaning
- Resolve operational issues, emergencies and accidents and ensure that all escalated issues are addressed and closed

**2) Stewardship**:
**Manage budget. Administrative duties and ensure financial/operational sustainability and accountability**:

- Plan & roster transport, activities and manpower - Monitor stock inventory- Write/update SOP. Comply with SOP. Ensure success of audit with minimum 2 years' renewal
- Budget and monitor income & expenses well
- Maintain up-to-date documentation in accordance with MOH requirements including but not exhaustive:

- Initial assessment
- Reassessments
- Financial Reports & Invoices

**3)**
**Lead & Engage the team: Build a competent and committed team to achieve centre / divisional / organisational goals**
- Assess team's proficiency and gaps. Provide assistance and solutions
- Supervise/coach staff, including direct involvement, especially of complex cases in order to stay relevant and grow in professional competency
- Plan On-the-Job / professional trainings. Ensure that staff attend at least 2 training per year
- Implement retention strategies & Keep staff annual attrition rate low

**4) Render quality service & meet KPI**
- Take charge of its day-to-day operations
- Maintain a high level of customer service and client engagement
- Meet maximum monthly day-places

**5) Engage Stakeholders and Funders**
- Collaborate with community stakeholders, funders, sponsors and volunteers to impact community through our services and network
- Foster integration of work and services within the organization

**Requirements**:

- At least 2 years of professional practice experience as a supervisor or manager in senior care centre, dementia care, geriatrics or healthcare settings.
- Passion, willingness and patience in serving the elderly clients.
- Good communication and inter-personal skills.
- Positive working attitude, humble, good team player and willing to serve the team too.
- Good personality, honest and responsible individual

**What We Offer**:

- Care Corner is ‘Great Place to Work’ certified
- Strong emphasis on professional development
- In-house and external training opportunities

**Qualifications**:
Minimum degree holder.