Desktop Team Lead

4 days ago


Singapore ERP21 Pte Ltd Full time

Full Time
- Post Date: October 4, 2021 18256

**Responsibilities**:

- Lead and manage the daily operational Service Support and assist the respective Service Towers on the Organisation’s Managed Services outsourcing customers’ businesses
- Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
- Ensure effective implementation and follow-up of Incident Management & Service Request Management processes of customers
- Monitor and ensure the service delivery and Service Level Agreements meet the Client’s obligations
- Identify, implement and drive service improvements to enhance customer satisfaction
- Involve in resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
- Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses

**Requirements**:

- Minimum Diploma in Information Technology or relevant qualification
- Minimum of 3 years’ experience in a technical service or team lead desktop support role
- Possession of industry certifications such as A+, N+ and/or MCSE/CCNA will be added advantage Ability to lead, analyze, diagnose and resolve account service issues
- Strong organizational and interpersonal skills
- Good customer service and support skills
- Independent and results oriented



  • Singapore CTC GLOBAL PTE. LTD. Full time

    Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for the deployment planning and the coaching and mentoring of the junior team members. Responsibilities...


  • Singapore CTC Global Pte Ltd Full time

    Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. Responsibilities Responsible for the planning of the teams' deployment schedules. Provide technical guidance and mentor junior team members Provide IT technical onsite support for end-user...


  • Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **Job description**: **Desktop Engineer - Team Lead** Job Description & Requirements **_Key Responsibilities _** - Supervise and manage a team of IT desktop support technical specialists to provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution in the shared services unit to achieve...


  • Central Singapore NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved. - Conduct installations based on customer’s requirements and company...


  • Singapore Huang He Consultancy Pte Ltd Full time

    Work Experience - 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting. - Knowledge of ITIL processes and practices. - Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols. - Excellent problem-solving and troubleshooting skills. - Strong communication...


  • Singapore STAFFKING PTE LTD Full time

    Description Basic up $3000 (Desktop Support Engineer)Basic up $4000 (Team Lead)5-day work, Office hours Central West area Entry level is welcomed, training provided Job Scope Desktop Support Engineer Provide frontline IT support, including ITSM tickets, walk-ins, on-site support, self-help kiosks, and VIP calls. Handle system onboarding/offboarding, software...

  • Desktop Team Lead

    3 hours ago


    Singapore ITCAN Pte Ltd Full time

    Lead, Manage and Provide onsite EUCD support - Incident and problem resolution of EUCD stations - Administration and Configuration of EUCD devices - End User Device Hardening and Lockdown - Handle laptop Re-imaging incidents - Moving PCs and Devices within same premises - Guide users on data backup and transfer - On-site support for engineers facing issues...


  • Singapore MICRO 2000 TECHNOLOGIES ASIA PTE. LTD. Remote Work Freelance Full time

    ob Scope: Lead and coordinate the provisioning, configuration, and deployment of IT devices across the organisation. Supervise the installation, upgrading, and patching of software to ensure systems are up to date and secure. Oversee asset management activities, including accurate documentation and regular updating of IT asset records. Manage and delegate...


  • Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Accounting & Secretarial Service Provider - Position Title**:IT Support Team Lead**: - Working Location: East - Macpherson - Working Hours: 5 days / Monday-Friday - Salary Package**:Basic + AWS **Duration: Permanent **Key Responsibilities** - users, troubleshooting and resolving hardware, software, connectivity, user access,...