IT Helpdesk/ Desktop Support Engineer/ Team Lead
5 days ago
**Description**:
- Basic up $3000 (Desktop Support Engineer)
- Basic up $4000 (Team Lead)
- 5-day work, Office hours
- Central West area
- Entry level is welcomed, training provided
**Job Scope**:
**Desktop Support Engineer**
- Provide frontline IT support, including ITSM tickets, walk-ins, on-site support, self-help kiosks, and VIP calls.
- Handle system onboarding/offboarding, software installations, and elevated access requests.
- Troubleshoot hardware, network (wired/wireless), secure tokens, and USB device issues.
- Document resolutions, maintain knowledge base, and escalate critical incidents promptly.
- Coordinate with vendors for hardware RMA and ensure proper handling of IT equipment.
- Reset corporate user passwords and ensure software security compliance.
**Desktop Support Team Lead**
- Assist the supervisor in managing day-to-day operations, including staffing, scheduling, and performance management.
- Serve as on-site team lead to ensure SLAs and KPIs are consistently met.
- Monitor and maintain team quality delivery, ensuring a pleasant end-to-end customer experience and efficient off-site IT support processes.
- Collaborate with the team to improve first-contact resolution rates.
- Handle escalated customer inquiries and resolve operational issues promptly while meeting SLA requirements.
- Support the development and implementation of operational strategies to enhance IT Concierge service efficiency and customer satisfaction.
**Requirements**:
- Diploma/ Degree in Information Technology/ Computer Science, or a related field.
Please submit your updated resume in MS word format by using the **APPLY NOW BUTTON**.
**Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)
-
Desktop Support Engineer
1 week ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer
2 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer
1 week ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer
3 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...
-
Desktop Support Engineer- Singapore
2 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer
2 weeks ago
Singapore Total IT Global Full time**Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...
-
Desktop Support Field Engineer- Singapore
5 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer
2 weeks ago
Singapore Total IT Global Full time**Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10,...
-
Desktop Support Engineer
2 weeks ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...
-
Desktop Support Engineer
2 weeks ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...
