Desktop Team Lead

3 days ago

Singapore U3 InfoTech Pte Ltd Full time

**Desktop Team Lead**

**Work Location**:Singapore

**Duration **: 1 year (renewable contract)
**Working hours **:Monday - Friday

**Required**
- Experienced **Level 3 support engineer/Team lead** who can **guide/lead a team of IT support engineers**:

- Able to deal with **major escalations**.
- **Install,upgrade, support **and **troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office**:

- **Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software**:

- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- **Familiarize end users on basic software, hardware and peripheral device operation**:

- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to **resolve technical issues within the desktop environment**:

- **Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment**:

- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases

**Good to Have**:

- Good to have relevant experience/knowledge in **IT Support **OR **End user support (EUC) **OR **Desktop Support**.
- **Troubleshooting issue on Desktop, Laptops, multi-function devices, mobile devices**:

- Good to have **experience leading a team as a Lead/Senior Engineer**.
- _(Good to have skill)_ Should able to provide support to **Top Management/VIP users **if required.
- Having a passion for customer service and proactive in rectifying issues

**Job Type**: Contract

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
In view of the COVID-19 pandemic, if you are scheduled to attend a meeting at our offices and have, within the past 14 days, travelled to any country outside of Singapore or felt unwell, please inform us as soon as possible, and in any event before the me

**Experience**:

- TEAM LEAD: 1 year (preferred)

**Speak with the employer**
+91 6569800657

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