Desktop Support

2 days ago

Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time

**Title : Desktop Support -Assistant Team Lead**

**Duration : Permanent**

**Location : Alexandra Hospital**

**Working days : 5.5 Days(24*7 on Call Support)
**Responsibilities**
- Able to handle premium users (VVIP);
- Able to manage Site Operation;
- Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
- Oversee the scheduling and coordinate of the Deskside Engineers ;
- Oversee the training and development of the onsite engineers;
- Oversee the support for premium users (VVIP);
- Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
- Work with client to reach service level target;
- Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
- Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
- Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
- Ensure that IMAC executed are updated by next business day to Asset Management Team
- Needs to report on a monthly basis the status of the IMAC operation Site supported.
- Ensure all operational procedures are current and adhered by the operation team
- When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
- Provide suggestions to help improve operations on an ongoing basis.
- Monitor and Track Service Levels on a daily and weekly basis
- Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
- Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
- Provide monthly security governance reporting
- Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

**Requirement
Minimum 2 years of relevant experience with adequate technical skills.

ITIL Foundation certified(preferred)

Cover duty of Team Leader during Team Lead's Absence

Support for premium users (VVIP);
Ability to handle premium users (VVIP);
Provide single point of contact

Cover duty of Team Leader during Team Lead's Absence.

EA License No. - 14C6941

  • Desktop Support

    7 days ago

    Singapore U3 InfoTech Pte Ltd Full time

    * - Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software - Use tools and methodologies to load, copy and customize operating system configurations for deployment - Responsible for tracking...

  • Desktop Support Specialist

    7 days ago

    Singapore SHANGHAI PUDONG DEVELOPMENT BANK CO., LTD. SINGAPORE BRANCH Full time

    **Purpose of Position** We are seeking a skilled Desktop Support Specialist to join our dynamic banking IT team. As a Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of desktop systems, providing technical assistance to end-users, and maintaining the overall stability of the banking desktop environment. **Key...

  • Desktop Support Engineer

    1 week ago

    Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Troubleshoot & Resolve Desktop Based Incidents within Service Level Agreement - Fulfil Desktop Related Service Requests including but not limited to staging & deployment, software installation within Pre-defined Turnaround Time - Assist Desktop Team Lead to Project Manage & perform various Desktop Related Projects including but not...

  • Desktop Support

    4 days ago

    Singapore Hays Full time

    Your new company A leading IT consultancy is looking for multiple headcounts of desktop engineers to join their ranks! Your new role 1. Handles enquiries for support in peripherals such as laptops, printers, mobile devices 2. Troubleshoot hardware and software issues 3. Manage tech refresh What you'll need to succeed 1. At least 6 months of desktop support...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Horizon software Full time

    We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should...

  • desktop support

    1 week ago

    Singapore BASIL TECHNOLOGIES PTE. LTD. Full time $40,000 - $80,000 per year

    Role Name - Desktop supportJob DescriptionInstallation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).Provide support for OS (Windows/macOS), MS Office, and common applications.Handle user account management in Active Directory (password reset, account unlock).Basic troubleshooting of LAN/Wi-Fi...

  • Desktop Support Engineer

    8 hours ago

    Singapore HORIZON SOFTWARE PTE. LTD. Full time

    **1. JOB DESCRIPTION**: Job Title Desktop Support Engineer Occupation Engineer **Job Description & Requirements**: **Responsibilities**: - Provide IT technical onsite support for end user services problem - Assist Desktop Team Lead to Project Manager & perform various Desktop Related Projects including but not limited to PC Refresh, In-Place Upgrade,...

  • Desktop Support Engineer

    1 week ago

    Singapore REMORA NETWORKS SOLUTIONS PTE. LTD. Full time

    a. Installation and support of Desktops, Laptops, printers (desk-jet / Laser-jet / Dot Matrix / Barcode / Multifunction / Plotters) Projectors, Access control equipment, Network Devices, scanners, plotters, IP Telephony systems. b. First Level support for PC / Desktop / Laptops. c. Verification of hardware configuration with the CUSTOMER baseline. d. HW /...

  • Desktop Support Engineer

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Job Description: Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers. Provide user data and application recovery Use diagnostic tools to troubleshoot problems associated...

  • Desktop Support Engineer

    2 days ago

    Singapore Glomatriz Technologies (Glosap) Full time

    Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. - Support on desktops, notebooks, printers, scanners hardware components. - Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows Applications. **Skill sets**: - Hardware Skill -...