Manager, Digital Guest Experience, Apac

**About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. The Opportunity: Restaurant Brands International Inc. ("RBI") is one of the world's largest quick service restaurant companies with more than $30 billion in system-wide sales and over 26,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, and POPEYES®. These independently operated brands have been serving their respective guests, franchisees, and communities for over 40 years. RBI is in the midst of an exciting digital transformation. With the fast-emerging digital environment and our guests expecting more from us every day, we are focusing on innovation across the guest journey in and outside our restaurants, identifying the most meaningful opportunities for our guests, and developing capabilities to bring them to life. This position is responsible for building an industry leading digital guest experience across all our APAC restaurants. The Manager, Digital Guest Experience will play a pivotal role in moving our brands forward and helping drive improvement on delivery ratings and other customer feedback KPIs related to the digital guest experience. Additionally, this position will help bring innovative solutions that keeps the guest experience top of mind, driving satisfaction and sales. By interacting and consulting with various internal and external stakeholders including Marketing, Digital, Tech and Field teams, the person will be responsible for executing initiatives at the restaurant level. Roles and Responsibilities: - Define, build, and own processes for executing best in class guest experiences in our restaurants - Work with cross-functional teams on standards, procedures, equipment, technology, and any other pertinent aspects of the restaurant that can be leveraged to enhance the overall experience - Find better ways to manage inbound deliveries from aggregators to improve handoff to drivers, cutting down on delivery speeds, order cancellations, and improve food quality - Manage relationships with key aggregator partners in the region (Grab, Food Panda, Uber Eats, etc.) - Own customer feedback program and manage vendors to ensure best-in-class practices - Understand full customer experience of self-ordering kiosks to help increase adoption and usage - Discover other ways to get customer feedback, both in restaurant, and via our digital platforms - Responsible for expanding our restaurant footprint via dark kitchens (cloud / delivery kitchens) - Explore ways to bring digital and technology in drive thrus, improving speed and overall experience - Find ways to increase adoption of our mobile apps, particularly when guests are already on site - Create business cases for new equipment and technology in our restaurantsbusiness cases for new equipment and technology in our restaurants **Required Skills**: - Bachelor's degree in Digital or Operations related field - Strong experience in executing process improvements based on data-driven feedback - Restaurant or Retail operations experience highly desirable - Solid problem-solving skills and analytical capabilities - Strong interpersonal skills with the ability to direct and influence others at all levels - Demonstrated ability to drive results through the management of projects and processes - Self-initiative and ability to work autonomously with mínimal oversight - MS. Office Package strong knowledge - Fluency in English required, proficiency in Mandarin a plus - Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._