Guest Experience Manager

1 day ago


Singapore DHI DOWNTOWN PTE. LTD. Full time

To lead and mentor other team members on Rewards Program (RP).
- Attends all Rewards Program meetings and webinars to learn and be updated on new enhancements, changes or promotions.
- In charge of the Rewards Program guest enrolment numbers for the property
- To promote positive relationship with guest by anticipating their needs and respond to them promptly.
- To work closely with other departments (F&B, Culinary, Housekeeping) to pre-arrange all arrival amenities enhancing guest experience.
- Ensure well understanding of each and every arriving VIPs; meet and greet them upon arrival and guest profile notes are updated accordingly
- Interacting with members regularly throughout the property to obtain feedback on quality of product, service standards and overall satisfaction level.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- To undertake any other reasonable assignment by the Management as and when required.
- A minimum of 2-year experience in guest services or related role; prior experience in handling VIPs is desirable
- Excellent communications skills; both written and spoken
- Good problem solving & decision making skills
- Display high level of professionalism & self confidence



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