Guest Experience Manager
2 days ago
**What do we expect from you? Under the general guidance of the Front Office Manager (FOM), encourage guest loyalty by building an engaging, dynamic, experience for all hotel guests and by supporting a seamless, branded guest experience throughout the portfolio. **How your day looks like?** - Be the “Mayor of the property”, guest advocate and host, and employee cheerleader - Own the on-property Global Card(GC) and loyalty tier programs: Know and manage all tier entitlements, including amenities and upgrades. Develop / maintain / support GC and loyalty tier training and communication for staff. Liaise and build relationships with GC and tiered guests, using GuestWare to track their preferences - Work with Front Office Manager (FOM )to develop and manage a glitch log. Own and document all guest follow-up - Champion preference collection throughout the property. Use guest preferences to personalize as many welcome amenities and guest experiences as possible - Run GuestWare arrival report and/or 3-Day VIP report at least once a day and use it to communicate VIP/Repeat arrivals to GM and department heads at morning standup or shift change meetings - Maintain profiles in GuestWare and understand the integration between GuestWare and the Property Management System - If requested by General Manager or FOM, read and respond to all TripAdvisor reviews. - If requested by GM or FOM, manage Sterling Research Group review and response program - Adjust schedule to best accommodate guest needs **How do I deliver this?** - **Tell it like it is**: - Authentic, honest, you mean it, sincere, true. - **Have fun and make friends**: - fun, energetic, whimsical, upbeat, “wink", casual. - **I've got your back**: - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. - **Play to win**: - Original, cutting edge, new, "outside the box”; open to new possibilities, different. - **Right here, right now**: - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
-
Guest Experience Manager
6 days ago
Singapore VOCO ORCHARD SINGAPORE Full time**About Us** voco Orchard Singapore is seeking a dynamic and passionate Guest Experience Manager to be part of its dynamic team, providing unstuffy service to our valued guests.. As Guest Experience Manager, you will take full responsibility for the efficient operation of the Guest Experience department and Club Lounge Operations. Your mission is to deliver...
-
Guest Experience Manager
6 days ago
Singapore Spayse Full time-Job Information - Permanent - Singapore - Posted 3 hours ago - Up to US$6720 per month GBP / Year Job Details **Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore** **Salary up to SGD 9,000 per month (USD 6,720 per month)** We are looking for a **Guest Quality Manager** to look after all guest services at a luxury five-star...
-
Guest Experience Manager
13 hours ago
Singapore Gentle Giant Ventures Full time**About the Space** Located in the heart of Singapore’s Central Business District, this modern dining and social concept blends elevated local flavours with contemporary presentation, offering both comfort and creativity across its food and beverage program. The space is intimate yet energetic, featuring a central bar, cozy booths, and a private dining...
-
Guest Experience Manager
2 days ago
Singapore DHI DOWNTOWN PTE. LTD. Full timeTo lead and mentor other team members on Rewards Program (RP). - Attends all Rewards Program meetings and webinars to learn and be updated on new enhancements, changes or promotions. - In charge of the Rewards Program guest enrolment numbers for the property - To promote positive relationship with guest by anticipating their needs and respond to them...
-
Guest Experience Manager
2 weeks ago
Singapore GRAND PARK CITY HALL Full timeGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....
-
Guest Experience
5 days ago
Singapore Public Service Division Full time $35,000 - $45,000 per year[What the role is]Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail...
-
Guest Experience Manager
2 weeks ago
Singapore PENINSULA.EXCELSIOR HOTEL Full time**Responsibilities** - Oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level - Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction - Conduct daily...
-
Guest Experience and Events Manager
4 days ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeThe Guest Experience and Events Manager will help to resolve any guest complaints or issues and ensure employees are properly trained to provide customer service. The incumbent will also coordinate with the marketing event coordinator or upper management to work on marketing, events or outreach projects. **Responsibilities**: - Proactively analyze customer...
-
Guest Experience Manager
2 weeks ago
Singapore SSG HOTELS PTE. LTD. Full time**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...
-
Guest Experience Executive
2 weeks ago
Singapore CONRAD SINGAPORE MARINA BAY Full time $60,000 - $120,000 per yearA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for this Hilton Brand?Smart...