IT Field Support Specialist

2 days ago

Singapore Peak Ocean Pte Ltd Full time

1. In order to support, govern and contribute to a fully integrated and aligned IT Strategy across the Company organization, you have to:

- Liaise, work together with
- and advise your colleagues within different RC’s and disciplines;
- Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required);
- Support the Service Delivery team in solving complex problems and visiting fields where Company stakeholders are working.

2. In order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:

- Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;
- Participate in project meetings;
- Ensure a cross functional alignment to minimize down-time within the overall IT landscape;
3. In order to ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to:

- Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner;
- Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;
- Complete tasks in compliance with applicable standards and work procedures;
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required;
- Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions;
- Perform thorough self-check of all solutions prior to release for use by stakeholders;
- Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality;
- Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication
- Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.

4. In order to ensure quality and reliability of tools and systems in support of the business, you are to:

- Willingness to perform troubleshooting in isolation when necessary.
- Be self-motivated to improve technical competencies for the assigned work
- Promote continuous improvement within the Discipline by remaining current on the latest technology developments
- Ensure solutions are communicated and documented in a manner that is easily understood by others
- Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners

**Job Type**: Contract
Contract length: 12 months

Schedule:

- Monday to Friday
- Weekend availability

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