Field Support Specialist

1 week ago

Singapore Singtel Full time $40,000 - $80,000 per year
Field Support Specialist

Date: 26 Sept 2025

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel's Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

Make an Impact by:

  • Conducting site survey and visit, to understand customer needs, existing infrastructure and propose a home solution for customer. The solution may comprises of connectivity (eg wired, fibre, wireless), services (eg broadband, TV, voice, home automation (eg smart home), security services) that meet the customer needs.
  • Preparing accurate quotations and liaise with partners to schedule project activities, ensuring efficient resource allocation and timely completion.
  • Monitoring project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
  • Overseeing the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance
  • Attend onsite and resolve the customer technical fault.
  • Gathering logs and information and coordinate with the respective stakeholder to ensure resolution is achieved within the agreed timeframe.
  • Shareing of root cause, recommend good practises and preventive measures.
  • Being the SPOC (or service manager) for VVIP on their technical query or fault reporting channel.
  • Managing clients' expectation, sentiment and handle unfavorable situations with tact, empathy, and professionalism.
  • Conducting extensive testing on the recently introduced equipment, product, and services.
  • Evaluating the appeal made by the partner regarding the request for a repeated visit.

Skills for Success:

  • Diploma certification in Engineering preferable in Telecommunication or Info-communications Technology.
  • Preferably 2 years working experience. Fresh grads may apply
  • Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation.
  • Possession of a Class 3 driving license or owns a private vehicle would be an advantage.
  • Good communication skills, tactful, keen to learn and a team player.

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career

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