Field Support Specialist
2 days ago
**Make an Impact by**:
- Design and recommend customized solutions based on the survey findings, ensuring they meet the needs and preferences of home users while promoting a green and sustainable environment.
- Prepare accurate quotations and liaise with partners to schedule project activities, ensuring efficient resource allocation and timely completion.
- Monitor project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
- Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
- Configure and set up CPE (including Premium router), smart home devices and home security systems according to the designed solutions.
- Prioritize and respond to technical faults within 2 hours for higher priority segments during office hours, acting as a 24/7 service concierge for high-value segment customers.
- Hold a valid Class 3 driving license to facilitate travel to customer locations.
**Skills for Success**:
- Diploma in Engineering/ Information Technology
- Experience as a Field Engineer or in a similar role, preferably in the home / office networking, telecommunications, or green technology industry.
- Customer-oriented with strong negotiation and communication skills (oral and written).
**Rewards that Go Beyond**
- Hybrid work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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