Country Manager

We are working with one of the safest and most efficient logistics partners in Asia Pacific to place a Country Manager for Singapore & Malaysia
Position Summary
- Your role will be to manage operations, develop business, and increase profitability for the Singapore & Malaysia locations. You will need to have broad and specialist skills around 3PL, freight forwarding, transportation and supply chain knowledge. This role is a client-facing role with strategic competencies required to grow the business and retain existing accounts. You will have a high level of responsibility and require self-motivation, being time-oriented and able to move between general management and operational requirements. You will need to have an in-depth understanding and knowledge of the Singapore & Malaysia market in relation with our industry. The role is a senior executive position reporting directly to the Chief Executive Officer.

**Responsibilities include**:

- Managing all operations within the Singapore & Malaysia locations including responsibility for profit, revenue, cash and safety targets. Developing multiyear country strategic plans in line with the company's regional strategy
- Develop and agree upon annual budgets and produce a detailed annual business operating plan to the CEO. Produce business performance reports, on a monthly basis. Improve the operational effectiveness to ensure customer service levels are in alignment and efficient within the organisation
- Deliver annual country plans for safety, financial, operations, new business, people, and corporate social responsibility. Recruiting and managing staff, including performance monitoring, mentoring and training. Regular contact with clients is required and therefore the ability to communicate effectively is essential. Represent the company at Business Chambers and other corporate events

**Capabilities and competencies**:
Key Accountabilities
Safety
- Drive and measure safety policies and procedures
- Demonstrate effective performance in achieving agreed Safety goals, in line with annual Safety Plan, or real time changes in safety performance. Ensure all hazards and risks are identified, evaluated andcontrolled in accordance with Safety Policy and Procedures and any client requirements. Ensure completion of incident reports, communication of investigation findings in line with Reporting Requirements, client requirements and Comcare requirements, including close out and verification of corrective actions arising from incidents or near misses.

Grow Profitably
- P&L managed, maintained and targets successfully achieved
- Closely monitor performance against budget
- Identify budget variances and remedial actions to correct
- Strategy developed and implementation plan in place for the Country
- Monitor operations performance against plan
- Identify and implement key operational efficiencies across operational sites
- Work with the Commercial Manager and Regional Commercial Director to establish a growth strategy for Thailand, including target markets, prospects and revenue objectives
- Grow the business to meet the business plan goals

Deep Customer Relations
- Lead and drive the establishment, maintenance and development of relationships with key customers within the Country as measured by the achievement of business development budgets and customer satisfaction surveys / interviews. Prepare and lead presentations to and negotiations with prospective customers to achieve growth targets
- Ensure the business needs, service and delivery expectations of customers are provided effectively by operations

Develop our People
- Relationship management of key top talent as appropriate for each development and or project
- Undertake workforce planning based upon financial information and ongoing people management programs
- Manage the communication flow and information links between all key staff across the country
- Set and monitor staff KPIs linked to their development plan
- Ensure quality and people management policies and practices such as Equal Employment Opportunities, Workplace Diversityand Performance Management are applied

Scale across Asia Pacific

**Key Behaviours**:
Ethics & Values
- Ability to articulate values
- Ability to see things through the eyes of others
- Connects values with actions
- Doesn’t attack people, attacks problems: maintains composure
- Admits mistakes

Drive for Results
- Uses varied tactics to get things done; resourceful
- High standards
- High need/drive to achieve results
- Perseverance; works through barriers
- Works with and through others

Courage
- Able to take the lead; can stand alone
- Faces up to problems
- Clear and direct communicator
- Not overly intimidated by those in power
- Keeps events in perspective

Business Acumen
- Understands consequences of business actions
- Understands the interrelationship of business elements
- Aware of current business trends
- Applies business knowledge to job
- Understands the competition