Assistant Vice President, Operations and Controls

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an **Assistant Vice President, Operations and Controls.**

**Principal Responsibilities**
- As part of first line of defence, identify and mitigate potential areas of risk in Branch Operations and Omnichannel Experience which may require escalation e.g.: MSII to aid in the strong governance of the WPB risk control
- Work with stakeholders in implementation of solutions for risk management
- Regular review potential risk areas in Branch Operations and Omnichannel Experience through forums with stakeholders to mitigate operational risk
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Lead/ participate in both Network / bank initiated projects
- Work with branch CSMs improve customer experience in processes, systems, operations and administration without compromising on business risk and demonstrating the use of CARE
- Work with the wider teams to deliver the Branch Operations and Omnichannel Experience ‘s Performance KPIs
- Establish and maintain strong working relationships with colleagues in the wider WPB businesses
- Foster an environment of teamwork, ensuring collaboration throughout the organization and team
- Uphold HSBC value behaviour at all times
- Mitigate operational risk through regular review of resource distribution across locations to ensure a balanced allocation of staff resources
- Active involvement in the resource allocation for business expansion and development to achieve operational efficiency
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 3- 5years proven and progressive branch operations
- Strong communication and interpersonal skill
- Client centric
- Sound knowledge of branch operations
- Understands the risk components in branch related issues
- A strong sense of ownership, responsibility and accountability
- Project Management experience will have an added advantage
- Problem solving capabilities
- Motivated and possess strong interpersonal skills
- Ability to make decisions

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.