Infrastructure Support Specialist
3 days ago
**Responsibilities**
- Provide technical infrastructure support to various support groups;
- Responsible for IT infrastructure issues in BAU operations;
- Work closely with the Application team for any enhancement or project to ensure the technical aspects and processes are taken care of from a compliance perspective;
- Manage the service levels of vendors based on the Service Level Agreement (SLA);
- Monitor and review the SLA reports ensuring the vendor KPIs are achieved;
- Work closely with the IT Auditors to address the audit queries on processes, data compliances, and other regulations;
- Involve in the yearly Disaster Recovery activities;
- Assist in any projects in terms of technical requirements and documentation.
**Technical Skills**
- At least four years of IT experience within the infrastructure realm;
- Excellent working knowledge of systems administration, databases, networks, and IT security;
- Knowledge and experience in supporting ERP are highly preferable;
- SAP Basis Knowledge will be an advantage;
- Knowledge of Cloud technologies. E.g. Azure, AWS, etc.;
- Ability to manage multiple tasks and work in a team environment;
- Good command of English and Mandarin to liaise with local and overseas counterparts.
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