Infrastructure Support Lead
5 days ago
**Responsibilities**:
- Work with service providers to ensure their service deliveries, processes and documentations meet significant metrics and Service Level Agreements (SLA).
- Involved in supporting infrastructure architecture, resource planning, system performance and overall infrastructure operating environment for either on-premise infrastructure or cloud computing platforms, or both.
- Handling IT operations through harmonizing, fine-tuning of performance metrics, incident/problem management and process controls to make certain than the Information and Communications Technology (ICT) operations are effective, with alignment to ITIL principles
- Understand systems operations environment and drive Architecture Review and Governance Process to ensure smooth and sustained operations (including resiliency requirements).
**Requirements**:
- Diploma/Specialist/Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
- Possess strong analytical skills and proactive in resolving problems and propose alternate approaches where appropriate
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