Guest Relations Officer

1 day ago


Singapore THE SCARLET HOTEL PTE. LTD. Full time

**Roles & Responsibilities**

**Responsibilities**:

- Register and room all arrivals in accordance with Hotel standards, also to assist with guests’ luggage when required
- Perform personalized check-in, check-out and room change procedures efficiently and promptly, ensuring all data are entered into the Hotel system
- Attend to guests’ enquiries, requests and complaints in a timely and professional manner
- Initiate and maintain effective communication within the department and other departments

**Requirements**:

- Training will be provided
- Well-groomed and presentable, with good interpersonal skills
- Customer-oriented
- Willing to work shift hours (on 5 day work week)

THE SCARLET HOTEL PTE. LTD.

The Scarlet, Singapore's first luxurious 80-room boutique hotel, has made a bold statement, both locally and internationally, with a striking, audacious concept. It is our desire to continuously redefine customers' experience with our unique style and passion. With the challenge to combine the demands for artistic creativity and provide opportunities for our customers to savour new and unique lifestyle experiences, we are constantly on the search for talents that perfectly match this aspiration.



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