Assistant Manager, Operations

3 days ago

Singapore DORMITORY ASSOCIATION OF SINGAPORE LTD. Full time

The Assistant Manager supports the Recreation Centre Manager in overseeing the daily operations, programming, and stakeholder engagement of the Woodlands Recreation Centre. This role ensures the smooth functioning of the centre’s facilities, programmes, and services, while fostering a vibrant, inclusive, and safe environment for residents and partners.

The Assistant Manager will supervise and support staff, coordinate with vendors and tenants, and assist in budget and programme planning. He/She serves as the deputy to the Manager, taking charge of operational areas and projects as assigned.

**Key Responsibilities**

1. **Operations & Facility Management**
- Assist in the management of daily operations, including maintenance, scheduling, and cleanliness of facilities.
- Coordinate with subcontractors and the Facilities Management team to ensure the centre remains in optimal condition.
- Oversee safety and security protocols, and ensure compliance with regulations and policies.

2. **Programme Coordination & Community Engagement**
- Support the development and execution of recreational and community engagement programmes.
- Liaise with NGOs, VWOs, and community partners to coordinate event logistics and publicity.
- Monitor programme outcomes and gather feedback to improve engagement and visitorship.
- Support marketing campaign that provides outreach and improves visitorship.

3. **Staff Supervision & Team Support**
- Supervise executives and operational staff, providing direction and support in daily tasks.
- Conduct on-site monitoring to ensure high service standards.

4. **Tenant & Rental Administration**
- Assist in managing shop rentals, tenancy renewals, and documentation.
- Maintain accurate records of rental payments and compliance matters.
- Handle tenant feedback and support lease-related coordination.

5. **Financial & Administrative Support**
- Assist in budget tracking, procurement, and reporting.
- Prepare monthly performance reports and assist with audits and administrative reviews.
- Support in monitoring operational expenses and cost efficiency.

6. **Stakeholder & Partner Liaison**
- Represent the Centre in meetings or community engagements when delegated by the Manager.
- Support initiatives to strengthen partnerships and community presence.

**Requirements**:

- At least 3-5 years of relevant experience in facilities management, operations, or community engagement.
- Prior supervisory experience is an advantage.

**Skills & Competencies**:

- Strong organisational and communication skills.
- Good leadership and problem-solving abilities.
- Proficient in Microsoft Office and administrative systems.
- Able to work independently and handle multiple tasks simultaneously.
- Willing to work on some evenings or weekends for events.

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