IT Support Specialist

6 days ago

Singapore Cognex Corporation Full time

Job Description

The Role:
In this role, you will be the primary person based in Singapore for managing IT infrastructure and supporting onsite/remote employees. While the primary focus of this position is the support of desktop systems and end user technical support in helping to resolve a wide range of technical issues, it also has a second responsibility to perform a variety of IT projects as a project leader or member of Global IT Operations Team.

Essential Functions:
Based in Singapore and reporting to the Asia IT manager, you will be responsible for:
- Provide onsite and remote support for IT issues: software, hardware, network, and security-
- Perform preventive maintenance by monitoring / checking IT equipment including workstations, video conferencing, phones, printers, and network equipment- Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers.- Perform multiple IT projects as a project leader or member, activities, and tasks simultaneously.- Train employees in the proper use of hardware and software; create/maintain documentation; Identifies specific training resources to improve customer usage of technology tools.- Work with various stakeholders to enforce corporate requirements and with global IT team to implement corporate standards- Responsible for managing IT budget and expenditure- Managing supplier relations and negotiating contracts, prices, and timelines

Knowledge, Skills, and Abilities:
- Extensive technical and working knowledge experience related Help Desk ticket system such as Zendesk, ServiceNow.- Service and management experience on OA facilities (eg. printer, Conference Phone, Video Conference)- Service experience on Windows 10&11 and Microsoft Office365 platform- Hands-on experience with VM and Cloud (Azure) environment- Project management experience in IT infrastructure implementation- Understanding of budgeting/CAPEX/OPEX- Problem solving, communication and interpersonal skills a long with patience, a customer-friendly attitude, and the ability to work in a virtual team environment

Minimum education and work experience required:
- Bachelor's degree or above in IT or related major- 3 to 5 years of experience in IT Help Desk environment supporting PC hardware and software- Ability to work independently- Good communication skills (English) both verbal and written.- IT certification in Microsoft, Linux, Cisco or similar technologies is a plus- ITIL certification or basic understanding of ITIL methodology is preferred

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