Retail Coordinator

**About Us**

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right)

**The role**

You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Head of Retail, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team trainings, and vendor relations.

**Main responsibilities**
- Administrative management support to Stores_
- Audit payroll data & prepare monthly payrolls for all Retail staff
- Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation
- Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
- Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
- Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers’ feedback
- Training Coordinator for Stores_
- Work with Direct Managers to improve the team’s productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders
- Conduct cashier and operational training for all staff, according to business and store needs
- Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies
- Store Operations (Backend)_
- Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
- Provide feedback from Retail POV to relevant stakeholders, so as to optimise communication, coordination and execution for retail teams
- Assist in overseeing general store administration and ensure compliance with policies and procedures by auditing various operational aspects of stores on store visit
- Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
- Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures
- Constantly reinvent and improve operational workflows, investigating and providing long and short term solutions to arising issues.
- Ensure timely and proper set up of stores for bi-annual inventory stocktake, sales events
- Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies
- Support planning, organization and execution of retail events and be present where required

**KPIs**
- Retail efficiency and productivity
- Customer Service Excellence: NPS, GRP
- Inventory Management KPIs
- Successful execution and roll-out of projects & milestones

**_You should have / be_**
- A high degree of professionalism, work ethic, judgement and keen attention to detail
- Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
- Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgment and discretion
- A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast
- A Love, Bonito ambassador who believes in and embodies our culture and core value.

**Requirements**:
**Qualifications & Experience**
- Previous relevant experience in Customer Service or Retail Operations prefer