Senior Retail Coordinator

**About Us**

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

**The Team**

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you

**The Role**

You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Head of Retail Operations, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team trainings, and vendor relations.

**You should have / be**
- A high degree of professionalism, work ethic, judgement and keen attention to detail
- Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
- Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgment and discretion

**Main Responsibilities**
- Administrative management support to Stores_
- Review and consolidate monthly budgets, Retail invoices, and payroll reports for all stores
- Oversee onboarding, training, and offboarding within the Retail team
- Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
- Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
- Training coordinator_
- Provide cashier and alterations training, and supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies
- Work with Direct Managers to improve the team’s productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders
- Provide support to overseas counterparts in rolling out retail initiatives
- Store operations (back-end)_
- Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
- Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
- Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures
- Constantly reinvent and improve operational workflows, investigating and providing long and short term solutions to arising issues.
- Coordinate and ensure timely set up of stores for inventory stocktake and inventory discrepancies
- Support planning, organization and execution of retail events and be present where require

**KPIs**
- Retail efficiency and productivity
- Customer Service Excellence
- Inventory Management KPIs
- Successful execution and roll-out of projects & milestones

**Requirements**:
**Qualifications & Experience**
- Previous relevant experience in Customer Service or Retail Operations preferred
- Degree in any field
- Possess intermediate Microsoft Excel and Powerpoint skills
- Good communication and interpersonal skills, numerate and tech-savvy

**Benefits**
- Full corporate insurance
- Staff discounts
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact