HR Shared Services Representative

6 days ago


Remote, Singapore Cloud Software Group Full time

As HR Shared Services Coordinator you will be the part of our APAC HR Shared Services team. The
APAC HR Shared Services team is the front-line contact for all employee and manager questions (how
to for benefits, new hires, compensation, performance development, talent acquisition, training,
references, and employee records). The team provides transactional & administrative support and
works to drive process simplification, standardization & documentation across Citrix.

**Role Responsibilities**:
Serving as a first HR point of contact for all employee and manager enquiries
Responding to employee and manager enquiries through our centralized HR Case
Management system
Administration of employment changes; transfer, promotion and ad hoc changes to include
the issuance of supporting documentation, HRIS update and payroll processing
Assist with payroll administration as required
Set up and maintain HR personnel files
Assist with administration of benefits
Ownership of Leaver process
Participate and contribute to HR projects as required
Update HRSS documents and processes as required
Provide general HR Administrative support as required

**Basic Qualifications**:
Bachelors degree or equivalent in HR.
6-9 years business experience and exposure to employee documents and data in HR role
High level of discretion, ability to maintain confidentiality and professional maturity
Excellent attention to detail
Strong customer service and communication skills

Strong organization skills and ability to prioritize challenging tasks
Administrative skills and experience following processes and documentation

Ability to handle high volume of employee contacts daily while maintaining a positive attitude
Strong customer service skills
High level of focus and attention to detail and accuracy
Personable, able to comfortably take care of a variety of people
Experience with Microsoft office (Word, Excel, PPT, Outlook) and exposure to other business
Drive and willingness to go above and beyond with a strong work ethic
Self-starter with proven examples of using own initiative to drive change
High personal integrity required in handling confidential information
Ability to work efficiently in multi-cultural and cross-functional teams
Excellent time management and organizational skills
Strong communication and interpersonal skills

Knowledge of tools like ServiceNow, Workday are a plus

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.



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