[sg] Senior/executive, Customer Service

20 hours ago


Singapore Doctor Anywhere Full time

**About the team**

Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.

**About the role**

We are seeking an **Executive / Senior Executive, Customer Service** **who will provide accurate insurance policies and products related information and ensure high quality customer service experience.

This role reports directly to the Assistant Manager, Customer Service.

A summary of the key responsibilities and requirements are as follows:

- Act as the primary contact for customers related to insurance policies and products while maintaining highly professional and courteous communications at all times.
- Maintain excellent interpersonal relationships with insurance policyholders.
- Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
- Any other adhoc duties assigned when appropriate.

**About you**
- Diploma/Degree in relevant discipline with 4- 5 years of Customer Service delivery/Sales experience.
- Previous experience in a call centre handling Health insurance will be advantageous.
- A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.
- Ability to work during weekends and public holidays
- Excellent communication and coordination skills.
- Ability to learn fast and proactively seek solutions while maintaining a calm disposition.
- Unquestioned integrity and high standards in the work you do.
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun
- Fluent in English with strong written and verbal communication skills. Being able to speak another language is a plus.



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