Customer Operations Executive
3 days ago
SG Bike is looking to setup a team to value add our customer relations functions to directly manage and connect with users and help them get started and resolve questions on using our bike sharing services.
The role will also build rapport within our customers to understand them (and any problems) to provide enhanced customer satisfaction, support and service requests.
Whether it is the latest features or newest campaign, you will take the proactive role to understand the company and its products, enabling you to communicate and build on your communication skills with the masses.
**Brief Expectations, Job scopes, and Outcomes**
- Assist and learn to provide in customer service functions
- Plan, conduct, and execute plans to improve existing functions or bring about improvements
- Learn to understand, uphold, and protect the company’s brand image and assets
- Work to accurately identify new and existing problems, while taking charge to find the solution and/or work with other team members to identity and resolve them.
- Work in effective manner to manage time and task management skills to multi-task, organize, follow-up, and prioritize
**Basic Qualifications**
- Good analytical and communication skills
- Eager to learn
- Familiarity with Microsoft Office and open to learning new software
- Part-time/full-time
**Job Types**: Full-time, Part-time, Permanent, Contract, Temporary
**Salary**: $8.00 - $12.00 per hour
Schedule:
- Monday to Friday
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