Customer Service Officer

2 weeks ago

Singapore LINKTRIX CONSULTANTS PTE. LTD. Full time

Our Client is one of the leading Financial Firms in Singapore

As a Customer Service Officer, you will provide a personalized live chat and phone call service to customers on products and services enquiries in an effective and efficient manner. It's a good opportunity to begin a career in the industry.

**JOB DESCRIPTION**
- Attend to enquiries and requests via calls and live chat in a professional and prompt manner
- Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up as promised to customers
- Manage customer complaints and feedback with a good closure
- Perform additional or overtime duties during operational exigencies when required
- Assist with ad-hoc initiatives/projects as delegated by Management.

**REQUIREMENTS**
- Diploma/ Degree holder from recognized institution
- Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries
- Comfortable conversing with customers from all walks of life
- Ability to communicate via online chat in a professional manner
- Must be able to type minimum 30wpm with 80% accuracy
- A team player with good writing, interpersonal and communication skills
- An individual who possesses a pleasant and cheerful disposition; and
- Relevant insurance certification will be an advantage.

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