Customer Experience and Loyalty Programme Executive

2 weeks ago

Central Singapore ESR Group Full time

**Description**:
Customer Experience Project Management
- Lead the planning and implementation of Customer Experience projects and related tasks, including developments, enhancements, and integration with MCST (Management Corporation Strata Title) objectives.
- Coordinate effectively with all project stakeholders, including clients, vendors, and internal teams, to ensure clear and consistent communication throughout the project lifecycle and to meet project milestones.
- Manage project timelines and budgets meticulously, ensuring the cost-effective allocation and utilization of resources.
- Conduct thorough research, compile relevant data, and prepare comprehensive reports and presentations to communicate project progress and findings.
- Support administrative requirements under the Customer Experience team.

Loyalty operations
- Address Suntec+ app-related issues and provide excellent customer service.
- Conduct internal control checks to identify and mitigate suspected fraudulent activities within the Suntec+ loyalty program, ensuring the integrity of the customer experience.
- Perform monthly random receipt audits to verify the receipt processing team's adherence to Standard Operating Procedures (SOP) for Suntec+ points accreditation, maintaining accuracy and customer trust.
- Handle escalated customer inquiries and complaints with professionalism and efficiency, ensuring timely and effective resolution within established service level standards to maximize customer satisfaction.
- Develop an in-depth understanding of the Suntec+ loyalty program and the social media landscape to drive impactful, data-driven insights that improve overall business performance and customer engagement at scale.
- Collaborate with existing and/or new partner, tenants and vendors to expand the loyalty partnership ecosystem for mutually beneficial outcomes and generating new revenue leads through these collaborations.
- Responsible for tracking and monitoring key performance metrics, providing regular reports to management, and analyzing data to extract meaningful insights from the database to develop effective customer strategies that optimize revenue and enhance the overall customer journey.

**Requirements**:

- At least 2 years of experience in Customer Service, Hospitality, Marketing or Project Management field.
- Possess the ability to translate strategic plans into action.
- Able to work in a fast-paced environment and with a passion for service.
- Meticulous with an eye for detail.
- Excellent English written and verbal communication skills
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) is required.
- Positive attitude, pleasant personality, and a team player.

  • Loyalty Program Executive

    2 weeks ago

    Singapore CDG ZIG PTE. LTD. Full time

    **Job Scope** - Support Loyalty Programme Manager to ensure all areas related to CDG Zig loyalty program is well-coordinated and meticulously executed - Manage CDG Zig loyalty programme to achieve company objectives - Assist to develop, execute and manage effective loyalty campaigns to build and maintain strong loyalty and achieve group’s KPIs (e.g...

  • Loyalty Marketing Executive

    7 days ago

    Singapore Singapore Airlines Full time

    **Responsibilities** Programme Development - Lead the design, proposal and implementation of KrisFlyer programme initiatives to improve our ability to enlarge and strengthen loyalty for SIA group including SIA, Scoot, Krisshop, Kris+, Pelago. - Engage and collaborate with key internal and external stakeholders in project development and execution. - Plan...

  • Payment and Loyalty Marketing Executive

    2 weeks ago

    Singapore ALPHA PIONEER MARKETING PTE LTD Full time

    Alpha Pioneer Marketing is hiring on behalf of Shell Eastern Petroleum (Pte) Ltd. The work location will be with Shell Eastern Petroleum (Pte) Ltd. **Introduction** **Responsibilities include**: **Payment**: - Plan, develop and execute marketing and promotional campaigns with partners, to drive sales and customer engagement. This includes co-ordination of...

  • Executive, Loyalty Program

    2 days ago

    Singapore Resorts World Sentosa Full time

    Executive, Loyalty Program – Member Services Operations Executive, Loyalty Program – Member Services Operations We are seeking a passionate, proactive, and service-oriented Loyalty Service Operations Executive with a strong hospitality character to join our team. The ideal candidate must be confident in handling guest enquiries (front-facing or via...

  • Executive, Loyalty Program

    5 days ago

    Singapore Resorts World Sentosa Full time

    Executive, Loyalty Program – Member Services Operations Executive, Loyalty Program – Member Services Operations We are seeking a passionate, proactive, and service-oriented Loyalty Service Operations Executive with a strong hospitality character to join our team. The ideal candidate must be confident in handling guest enquiries (front-facing or via...

  • Marketing Executive

    2 days ago

    Singapore MIRAGE AESTHETIC PTE. LTD. Full time

    Job Summary The Marketing Executive Executive will be responsible for tracking and monitoring customers' treatment packages, ensuring timely communication before expiry, and driving package renewals. This role plays a key part in enhancing customers satisfaction, loyalty, and overall business retention. Key Responsibilities Maintain and update the customer...

  • Ground 1509 : Brand Executive/customer Loyalty

    1 week ago

    Singapore GROUND 1509 LLP Full time

    We are seeking a passionate and creative Brand Executive/Customer Loyalty Executive who will play a key role in driving the growth of Ground 1509's brand equity and enhancing the customer experience and loyalty. In this dynamic position, you will be responsible for implementing strategic plans and initiatives that focus on the brand, customer experience, and...

  • Assistant Manager Loyalty Marketing

    5 days ago

    Singapore NTUC LINK Full time

    COMPANY DESCRIPTION **About NTUC Link Private Limited** NTUC Link Private Limited was incorporated in 1998, and is part of the NTUC Enterprise group of social enterprises, which has businesses in groceries, insurance, F&B, healthcare, education and malls. The group shares a collective vision to create better and more meaningful lives by complementing the...

  • Senior Strategic Partnership

    2 days ago

    Singapore Razer USA Ltd. Full time

    Senior Strategic Partnership & Loyalty Marketing Manager page is loaded## Senior Strategic Partnership & Loyalty Marketing Managerlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you...

  • Senior Strategic Partnership

    5 days ago

    Singapore Razer USA Ltd. Full time

    Senior Strategic Partnership & Loyalty Marketing Manager page is loaded## Senior Strategic Partnership & Loyalty Marketing Managerlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you...