Director of Customer Service and Operations

17 hours ago


Queenstown, Singapore .ZERO Full time

**Overview**:
The Director of Customer Service & operations (CS & OPS) will set strategic directions, manage all operations and will own the outcome of all regional customer service & operational activities. The Director of CS&OPS will accomplish these goals by managing a diverse team of customer service and operations department.
- Develop and execute the strategic vision for the department, ensuring customer and organizational needs are met.Plan, strategies, and implement systems to push for customer service (pre-sales and after sales).
- Plan and allocate resources to effectively staff and accomplish the department goals.
- Ensure strong company culture across the departments.
- Know how to balance strategic thinking with rolling up sleeves and getting hands-on to drive business results
- Motivate the departments to accomplish the department goals.
**Job Requirements**
- Only Singaporeans/PRs may apply
- Bachelor’s degree, mínimally Second class upper
- 5 years of experience in business, supervision, and management
- Leadership experience in managing people in a positive and inspiring manner
- Flexible and adapt to work in an exciting start up environment
- Interpersonal relationship building and employee coaching and development skills
- **Skills**:

- Interpersonal skills to effectively manage, interact, negotiate, and communicate with employees.
- Analytical and sharp mind
- Adherence to guidelines
- Committed and dedicated
- Fast learner in fast-paced environment

**Job Types**: Full-time, Permanent

**Salary**: $8,000.00 - $10,000.00 per month

Schedule:

- Day shift
- Monday to Friday
**Experience**:

- Customer service: 2 years (preferred)
- Operations: 2 years (preferred)



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