Field Engineer Customer Service

1 day ago

Queenstown, Singapore Motorola Solutions Full time

**Company Overview**:
**A**t Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises - enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.**:
***Department Overview**: Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML).Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI.You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.
**- You will provide full time on-site support for our deployed systems, working with our customer and vendors. On-site support and out of hours work will be required.
- Support incident response and advanced root cause analysis
- Create value added services and process optimization's by utilizing automation, data analytics and best practices
- Work directly with our customers to resolve issues, be the advocate and voice of the customer
- In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

***Basic Requirements**:

- You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline
- Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Tetra (or other land mobile radio protocol)or GSM knowledge, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
- Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
- Excellent written and verbal communication listening, negotiation and presentation skills.
- Problem solving skills
- ITIL awareness

***Travel Requirements**: Under 25%
***Relocation Provided**: None
***Position Type**: New Grad

**Referral Payment Plan**: No

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