Servicenow HRsd Consultant

4 days ago

Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time

**Key Responsibilities**:
Implementation & Configuration

- Configure and customize HR Service Delivery modules including HR Case Management, Employee Center, Lifecycle Events, and Knowledge Management.
- Develop HR services, catalog items, workflows, and integrations with other enterprise systems (e.g. SAP SuccessFactors).
- Implement Employee Center and HR Service Portal, ensuring intuitive user experience.
- Configure HR templates, topic categories, and HR profiles.

Consulting & Solution Design

- Translate HR business requirements into functional and technical specifications.
- Advise HR stakeholders on best practices, process optimization, and automation opportunities using ServiceNow capabilities.
- Participate in solution design workshops and document functional design specifications.

System Support & Enhancement

- Support ongoing HRSD operations, including break-fix, enhancements, and upgrades.
- Monitor system performance and ensure compliance with HR data security standards.
- Collaborate with platform teams for instance maintenance and updates.

Collaboration & Governance

- Work with cross-functional teams (HR, ITSM, Security, Integration) to ensure solution alignment.
- Participate in ServiceNow governance and change management processes.Document configurations, designs, and standard operating procedures.

**Required Skills & Experience**:

- 4+ years of hands-on experience with ServiceNow platform, including 2+ years specifically in HRSD.
- Strong understanding of HR processes and service delivery models.
- Proficiency in Flow Designer, Script Includes, UI Policies, Business Rules, Client Scripts, and Integration Hub.
- Experience implementing or supporting Employee Center, Lifecycle Events, or HR Case Management.
- Knowledge of ServiceNow platform administration and data security (roles, ACLs).
- Good understanding of integrations with HR systems (e.g., Workday, SAP, Oracle HCM).
- Excellent communication and stakeholder engagement skills.ServiceNow Certified System Administrator (CSA) and HRSD Implementation Specialist certification preferred.

**Preferred Qualifications**:

- Familiarity with ServiceNow HRSD modules.
- Exposure to Agile delivery methodologies.

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