Principal Product Success Architect

6 days ago

Singapore ServiceNow, Inc. Full time

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Product Excellence (PEx) is the highest-tier team of experts within the Customer Excellence Group (CEG). We are the first line of advisors for our newest products, and we are the last line of defense to protect our customers. This is a unique opportunity to serve as a highest tier HR Service Delivery (HRSD) product expert and lead our strategic HRSD customers on the path of adopting our newest innovation while ensuring they are getting value from our products. As a member of the HRSD Product Excellence (PEx) team, you will play a critical role in driving adoption and innovation across our HRSD products, with a focus on accelerating AI-powered capabilities. You will partner closely with product teams to amplify the voice of the customer, influence roadmap decisions, and ensure our solutions deliver meaningful value. Additionally, you will lead customer programs and monitor customer health to support value realization, renewals, and advocacy. You will have a broad impact by scaling our specialized knowledge to support and upskill the Customer Experience Group (CEG), Expert Services, and Partner organizations. What you get to do in this role: Lead Strategic HRSD adoption Customer Engagements: Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization. Innovation & Time-to-Value Acceleration: Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow. Advanced Escalation Management: Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams. Product Strategy & Influence: Partner closely with ServiceNow Product Management and R&D to provide field insights, influence the product roadmap, and contribute to ongoing innovation for our HRSD product. HRSD Evangelism & Ecosystem Leadership: Act as a key stakeholder and chief evangelist within the HRSD ecosystem, advocating for best practices, scalable solutions, and cross-functional collaboration. At-Risk

  • Principal Solution Architect

    2 weeks ago

    Singapore Oracle Full time

    Join to apply for the Principal Solution Architect role at Oracle Join to apply for the Principal Solution Architect role at Oracle JOB DESCRIPTIONThe Strategic Customers, Engineering team (SCE) at OCI is tasked with managing the relationships with some of our most significant customers, who are the key drivers of our revenue. In response to rapid market...

  • Principal Product Success Architect

    4 days ago

    Singapore ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Solutions Architect

    1 week ago

    Singapore Elasticsearch Full time

    Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Principal Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and tackle our Public Sector's customers business issues with the Elastic Stack,...

  • Principal Product Success Architect

    2 days ago

    Temasek Boulevard Suite -, Singapore, Singapore ServiceNow Full time $40,000 - $50,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • APAC Principal Solution Architect, AI Infrastructure

    6 days ago

    Singapore SUSE Full time

    Join to apply for the APAC Principal Solution Architect, AI Infrastructure role at SUSE About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite, SUSE Rancher Suite, SUSE Edge...

  • Success Architect

    6 days ago

    Singapore ServiceNow Full time

    **Company Description** ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and...

  • Principal Landscape Architect

    1 week ago

    Singapore MEINHARDT SUIT PTE. LTD. Full time

    Role Summary As the strategic and creative leader of the Landscape team, the Principal Landscape Architect drives the design vision, fosters innovation, and ensures design excellence across all projects. This role combines strong creative direction with strategic oversight — guiding high-level project delivery, mentoring senior staff, and building lasting...

  • Principal Architect Telco Api

    2 weeks ago

    Singapore SearchElect Full time

    Job Title: Principal Architect Telco API - Join Our Innovative Telco API Network Services Team! We are looking for a Principal Architect Telco API to help us lead the digital transformation of our Bridge Members Operators, by creating innovative network services through Telco APIs. As a Principal Architect, you will play a key role in defining, designing,...

  • Director, Institutional Sales, SE Asia

    2 weeks ago

    Singapore Principal Financial Group Full time $10,000 - $15,000 per year

    Responsibilities:At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and...

  • Director, Institutional Sales, SE Asia

    2 weeks ago

    Singapore Principal Financial Group Full time $120,000 - $240,000 per year

    ResponsibilitiesAt Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and...